Hospitality Coordinator

2 months ago


Palm Springs, United States Palm Springs International Film Society Full time

**Job Summary** **(Seasonal, Part to Full-Time Position)**

Start Date: April 17th End Date: June 26th

Total Compensation for April 17th-June 26th: $6,000

The Guest Relations Coordinator oversees all aspects of the filmmaker guest experience at ShortFest, ensuring smooth coordination and hospitality for 700+ guests. This department comprises of a coordinator, an assistant, a lounge coordinator and an intern.

The Guest Relations Coordinator plays a crucial role in ensuring filmmakers have a memorable and enriching ShortFest experience, providing comprehensive guidance on navigating the festival’s offerings, ensuring filmmakers feel well-supported and informed.

**ELEMENTS OF THE POSITION**
- Filmmaker Tracking_
- Input and maintain the guest database (FMP) with attending filmmaker information
- Copy, update and manage filmmaker registration forms (JotForm)
- Communication and Coordination_
- Monitor filmmaker Facebook page, respond to questions, and engage filmmakers
- Track and share daily filmmaker attendance check in reports with Programming
- Work with Forum team to make sure all Forum information is distributed to filmmakers
- Keep filmmakers informed of all events, activities, updates, and changes
- Provide steady communication and clear direction to all attending and if applicable, non-attending filmmakers
- Work with Programming and Forum staff to distribute schedule and attendance information to filmmakers
- Supervision_
- Manage and oversee guest relations staff including: Guest Relations Assistant, Guest Relations Intern
- Work with the Lounge Coordinator to assist where volunteers are needed in the Lounge
- During Festival_
- Greet, kindly welcome and interact with guests in the Filmmaker and Industry Lounge
- Be on-site at check in at the Filmmaker and Industry Lounge to answer guest questions and provide direction
- Distribute filmmaker bags at check in
- Maintain suite inventory of gift bags and welcome packet materials
- Track daily filmmaker check ins and share with programming at the end of every day

**ABILITIES REQUIRED**
- Excellent interpersonal, written, and verbal skills
- Great organizational skills and attention to detail
- Enjoys to work in a fast-paced environment
- Loves to provide great customer service
- Flexibility to adapt to evolving responsibilities and schedules
- Working knowledge of Google Workspace; Working knowledge of FileMaker Pro a plus; working knowledge of Elevent a plus
- **No phone calls, please.**_
- **Disclaimer**:_
- **The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.**_

**Job Types**: Full-time, Part-time, Temporary

Pay: $22.00 - $25.00 per hour

Expected hours: 20 - 60 per week

Work Location: Hybrid remote in Palm Springs, CA 92262


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