Visitor Control Receptionist

**Description**

Do you enjoy interacting with the public, greeting people and providing customer service?

Are you a great teammate that is passionate about security in the workplace?

If so, we are looking for someone like you to join us at APL

We are seeking a Lobby Receptionist to provide a professional and welcoming first impression of the Laboratory. You will receive and register visitors, record visits and ensure all badges are issued according to security procedures. You will work with a team of knowledgeable Security Specialists to assist in maintaining a high level of security as well enhancing the visitor entry experience.

**As a Receptionist on our Visitor Control Team, you will...**
- Work with Staff in coordinating their meetings. Preregister and receive visitors, check identification, enter them in the Visitor Management system and activate their badge for the access control system. As needed, check visitor clearances in a DoD database, DISS and issue the applicable access level badge. Assist visitors in resolving clearance issues and connect with the Point of Contact (POC) at visitors arrival.
- Work with the POC or Admin before the visit to streamline their visitors access by checking clearance status a head of time and communicating any needed information and instruction. Handle meeting spreadsheets and preregister visitors in Passage Point. Compile monthly reports.
- Work a full-time schedule from Monday through Friday from 7:00 am - 3:30 pm with some flexibility as needed.

**Qualifications** Are you up for the job? You meet our minimum qualifications if you have...**
- A High school diploma or equivalent and can demonstrate proficiency in spoken and written English equivalent to a high school graduate.
- Excellent customer service skills with experience in a public facing position.
- Good organizational skills, follow through and interpersonal social skills.
- Computer software skills including Microsoft Outlook, Excel, Word Database entry experience, and keyboarding speed and accuracy.

**You 'll go above and beyond our expectations if you have...**
- Previous lobby receptionist experience and visitor management access database skills.
- Familiarity with the Defense Information System for Security (DISS) for validating clearances.
- An active Secret Clearance.
- The ability to problem solve and handle an occasional high volume of visitors while remaining calm.
- Experience interacting with and processing high profile visitors and sponsors.
- A working knowledge of APL 's practices, procedures, facilities, services, and culture.

**Why work at APL?**

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

**About Us