Community Resource Specialist

2 weeks ago

Holyoke, United States WestMass Eldercare Full time

**TITLE**: Community Resource Specialist - Bilingual (Spanish)

Come be a part of a vibrant team that values collaboration, quality work and dedication to our mission at WestMass ElderCare Our hybrid remote schedule, excellent benefits, and attainable work life balance are just a few of the qualities that make WMEC a great place to work. At WMEC you are not just working, you are **making a difference** in the lives of countless community members. _Do you want to be a part of that positive difference?_

***:
The Community Specialist shares responsibilities with the Information and Referral Supervisor for WMEC’s activities related to the maintenance and dissemination of information regarding services and programs available to consumers. She/he holds a central position in directing intakes, assessments, counseling and referral of consumers and their caregivers who require information and/or services. The bilingual/bicultural Community Resource Specialist engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic clients.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.

2. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for elders.

3. Assists WMEC staff that needs resources and/or is working in Information and Referral.

4. Assists in providing information and service to Spanish speaking callers.

5. Initially assess calls for service per established standards, evaluating problems, resources and needs; and provides information and counseling regarding options for services and/or resources.

6. Works with underserved populations. Participates in outreach to underserved populations.

7. Coordinates resource data bank information, monitoring the accuracy and currency of the information.

8. In crisis situations is able to contact and coordinate with appropriate emergency response network.

9. Maintains accurate documentation of calls, referrals, and follow-up in compliance with confidentiality requirements.

10. Provides information and training to agency staff regarding Community Resources and programs as directed by the Community Resource Supervisor.

11. Submits timely reports and statistics as requested by the Supervisor, Assistant Director, or another member of Management.

12. Participates in on-site and state wide training pertaining to Community Resources.

13. Provides verbal and written translation as requested by Supervisor or member of the Management Team.

**OTHER DUTIES**:
1. Performs other related duties within the scope of the responsibilities of this position as requested by the Information & Referral Supervisor.

**REQUIRED KNOWLEDGE SKILLS AND ABILITIES**:

- Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Elder Affairs.
- Bachelor’s Degree in a relevant field is required.
- Demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies preferred.
- Bilingual Spanish REQUIRED.
- Possesses the ability to communicate orally and in writing effectively.
- CIRS-A certification or the ability to become certified.
- Possesses knowledge of the aging process, community resources and social health intervention techniques desirable.
- Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to elder services.
- Knows how to look for and access resources.
- Possesses interviewing, assessment, and documentation skills.
- Possesses the ability to effectively communicate with clients, family members, service providers, and co-workers.
- Has the ability to initiate and sustain appropriate interpersonal relationships.
- Possesses the ability to express ideas concisely and clearly, both orally and in writing.
- Possesses demonstrated organizational and time management skills.
- Has the ability to manage multiple projects and assignments and prioritizes work to stay in compliance with regulations, policies, procedures and time lines.
- Must possess a working knowledge of Microsoft Office Programs and have the ability to learn other applicable programs.

**CERTIFICATIONS, LICENSES, REGISTRATIONS**:

- CIRS-A certification preferred.
- Satisfactory background check that includes CORI, SORI, SAMs GSA, Mass Health Exclusion List and OIG check.
- Valid driver’s license required. Vehicle available during all working hours. Vehicle should be Registered and inspected in accordance w 540 CMR 4.00.

Pay: $20.00 - $22.00 per hour

**Bene

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