IT Business Relationship Manager

3 weeks ago

Sylmar, United States Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

**About Abbott**

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

**Working at Abbott**

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

**The Opportunity**

Our location in Sylmar, CA has an opportunity for an** IT BUSINESS RELATIONSHIP MANAGER - Supply Chain Applications and Analytics.**

**WHAT YOU WILL DO**:
**STRATEGIC THINKING**
- Building and maintaining expertise on the IT portfolio for CRM globally. Proactively analyze business processes; elicit, analyze, and document business requirements; identify alternative solutions, assesses feasibility, and make recommendations typically seeking to leverage new or existing IT technology components.
- Champion change and innovation. Stimulate creativity, innovation and open to new ideas.
- Constant awareness of corporate IT standards, technology trends, evolving regulatory requirements and their applicability to the business process and IT portfolio, and influence the IT stakeholders and partners in addressing them in the most efficient way.
- Manage collaboration and partnership with Corporate IT Services including Plan/Build/Run teams.

**BUSINESS ACUMEN**
- Understand the business and ensure IT solutions meet the needs of the business.
- Understand the specific challenges and opportunities linked to the regulatory, legal and economic situation across countries and business units.

**CONSULTING**
- Consult senior leadership on IT systems lifecycle, tools and solutions. Recommend solutions assuring alignment with organization direction, vision and priorities. Where needed, involve area or functional BRM and IT business consultants, as well as external expertise.
- Develop, propose, and implement innovative solutions to improve business outcomes in support of business strategies.

**RELATIONSHIP MANAGEMENT**
- Partner and collaborate with key IT staff and other Abbott divisions to support cross divisional business initiatives and explore IT synergies and efficiencies.

**PROJECT AND PROGRAM MANAGEMENT**
- Good understanding of project management process, best practices and documentation. Experience with both Agile and Waterfall methodologies

**PEOPLE SKILLS**
- Responsible for maintaining healthy and conflict-free relationship between the business customer and the IT delivery teams. Responsible for creating and ensuring a productive, collaborative, and friendly team environment.

**COMPLIANCE**
- Responsible for compliance with applicable Corporate and Divisional policies and procedures. Operate with broad goals and objectives. Has direct impact on capital budget, expenses and project completion.

**DECISION MAKING**
- Make strategic decisions that impact Business and IT. Shared decision authority for IT budget and project activities. Manage initiatives that span multiple virtual teams across the world and different cultures.

**EDUCATION AND EXPERIENCE, YOU WILL BRING**:
**EDUCATION REQUIREMENTS**:

- Master’s or bachelor’s degree in **computer science, engineering** or related field of study relevant for working in technology. (Preferred Masters in STEM)
- Project Management certified (e.g., Prince2, PMI/PMP) (preferred)
- Preferred certificates - SAP certificates, Software validation / Life Cycle management (e.g., GAMP 5), IT Service Management certified (e.g., ITIL) and Cloud Foundations certified (e.g., AWS, Azure)

**EXPERIENCE REQUIRED**:

- 10+ years international business experience (working for multi-national/Global) - 5 years in project management.
- Strong experience in engaging with **Manufacturing, Quality or R&D business environment **and solid understanding of ERP, accounting/Finance or R&D systems, or planning

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