Chick-fil-a Leader

We are seeking individuals with previous leadership experience to join and grow our management team. The **Crofton & Waugh Chapel Chick-fil-A** both offer clear developmental paths, defined expectations, and extensive training to emerge you into our culture and to give you the tools you will need to lead with excellence.

**Responsibilities Include**:

- Maintaining and upholding our established brand and culture.
- Coaching, training, and motivating employees as they provide attentive, efficient service to customers
- Assessing employee performance and providing helpful feedback and training opportunities.
- Developing team members into future leadership roles.
- Ensuring staff members follow company policies and procedures.
- Caring for each guest that visits our establishment and providing optimal service.
- Resolving conflicts with or complaints from customers and employees.
- Maintaining equipment, identifying, and resolving any issues with its functionality.
- Safeguarding our cleanliness and health standards throughout daily operations.
- Monitoring store activity and metrics to ensure it is properly provisioned and staffed.
- Delegating responsibilities and supervising business operations.
- Analyzing information and existing processes to develop more effective or efficient processes and strategies.
- Establishing and achieving business and profit objectives.
- Generating reports and presenting information to upper-level managers or other parties.
- Taking on additional duties to ensure the overall health and success of the business.

**REQUIREMENTS**:

- Must be at least 18 years of age upon hire date
- 1+ years of Leadership experience leading a team of 5 or more people
- Able to lead in a high-pressure, fast-paced environment
- A guest-first mentality with hospitality experience
- Able to work Friday and Saturday
- Able to work at least 2 night shifts

Chick-fil-A Crofton & Waugh Chapel

Crofton

2691 Carver Rd

Gambrills MD 21054

Waugh Chapel

2615 Brandermill Blvd

Gambrills MD 21054