Lead Coordinator, Hospitality and Events

3 weeks ago

San Francisco, United States Salesforce Full time

Job Category

Real Estate & Facility Management

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

Real Estate and Workplace Services (REWS) brings the Salesforce culture to life by providing incredible workplaces and even better workplace experiences for teams to work, collaborate, and socialize. Comprised of many departments, REWS works cross-functionally to deliver some of the most iconic office spaces in the world with innovative technology, programs, and services.

This position requires you to be a supportive team player, working in cross-functional teams on internal and external event requests. You are passionate about events and have a solid understanding of all areas of event planning, including space setups, food and beverage management, and working with vendors/suppliers. Ideally, you have worked in a large enterprise technology or fast-paced start-up environment.

**Your Impact**
The San Francisco Salesforce Tower offers flexible meeting and event hospitality spaces with modern amenities. The REWS Events Team is responsible for delivering events of various sizes and scopes of complexity while continuously striving to deliver a stellar hospitality experience. You will support various events throughout the year, including executive and customer meetings, off-sites, employee engagement, and nonprofit fundraisers, to name a few. Our events are mainly in-person, with limited virtual and hybrid experiences as needed. _This position is an in-office role based in San Francisco, CA. _

**Responsibilities**
- Support ticket management system, the in-take, vetting, and qualifying of requested events by the internal business unit within the required response times/SLA
- Ability to multitask many events and projects simultaneously and scale volume without compromising execution, and can be, on average, 3-6 events weekly, depending on the season.
- Key stakeholder for G-Cal calendar management for internal event spaces
- Assist in managing vendor relationships (ex, caterers, DJs, staffing agencies, etc.) and work with internal teams to facilitate
- Order, stock, and organize event products in a variety of spaces, including keeping the storage rooms organized
- Support event leads on pre-event planning decks and post-event summary decks for all stakeholders
- Craft event communications and maintain template library
- Post-event reconciliation, including lessons learned, budget & invoice reconciliation, and follow-up survey feedback
- Utilize various tools: GCAL, Social Tables, the Salesforce ticketing system, and Google products to document and manage event programs
- Research creative and innovative event and entertainment options
- The job requires in-office management of events and includes some night and weekend program support required

**Required Skills/Experience**
- 2-3 years of solid events experience managing corporate, customer/partner, employee events, and with volume in mind
- Possess strong customer service experience; are highly personable and solutions-focused
- Self-starter, highly motivated, and problem solver who loves to come up with innovative solutions with a willingness to take risks, iterate, and learn
- Ability to manage multiple projects at a given time with strong organizational skills and assess and prioritize workload in a strict deadline-oriented environment
- Excellent written and verbal communication and customer service skills, with the ability to proactively address client's needs

**Preferred Qualifications**:

- Solid understanding of the event and hospitality industry, operations, and integrated event marketing
- Understand the beauty of working as a team and thriving in a team
- Can solve problems and demands quickly and with confidence but also know when to pause and ask for help
- Extreme attention to detail and project management experience
- Proven experience effectively working with teams across multiple departments functions, including executives
- Strong written and verbal communication skills, with solid presentation skills

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not

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