Patient Account Representative

1 week ago

Annapolis, United States Luminis Health Full time

**Position Objective**:
The Patient Account Representative works in the Central Billing Office (CBO) providing billing services such as the processing and submission of patient charges and appropriate follow up with insurance companies and patients. The Patient Account Representative provides outstanding service to both internal and external customers utilizing the telephone as their primary source of communication.

**Essential Job Duties**:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Demonstrates Proficient Use of Practice Management Software: Efficient utilization of billing system database to update facility file and patient demographic information; assures correct balance of charge and payment batches, bank deposits, and proper reconciliation. Ability to edit a claim and send/receive claim notes in the billing system.
- Competence with Insurance Issues: Demonstrated ability to post charges, payments, adjustments, and knows how to work unpostables. Understands the credit, collection, and zero pay work lists and knows how to effectively use them. Demonstrates the ability to understand and utilize kick codes correctly and shows competence with coding knowledge.
- Organization Efficiency: Effectively maintains collections and follow up account activity by ensuring the proper organizations, tracking, filing and documenting of all correspondence.
- Demonstrates Competence with the Collection Process: Responds to patient billing and insurance inquiries and facilitates resolution of financial issues promptly.
- Demonstrates basic knowledge in interpreting and understanding billing slips and the Athena workflow dashboard.
- Business Operations: Accurately completes payment/deposit batches with proper allocation of monies. Completes and understands month end productivity and statistical reports. Understands applicable financial policies to include cash discounts, payment plans, sliding fee schedule, etc. Reviews patient invoices and claims for accuracy and completeness before submission.
- Provides Outstanding Customer Service: Prepares account history information for physician review and/or transfer to collection agency.
- Answers patient calls in a professional and timely manner, projecting proper telephone etiquette; understands when it is acceptable to release patients protected health information.

10. Business Conduct: Displays professionalism in the workplace maintaining a positive team attitude; demonstrates dependability through perfect attendance and reliability via non-existent tardiness.

**Educational/Experience Requirements**:

- High school diploma or GED
- Two to four years of billing experience including ICD9, CPT coding and medical terminology or related experience. Experience operating multi-line phone system, fax machine, photocopier, and PC. Experience with Microsoft Office, Word and Excel. Ability to communicate professionally via internet. Ability to operated PC efficiently and type 40 wpm.

**Required License/Certifications**:

- **None**

**Working Conditions, Equipment, Physical Demands**:
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

Physical Demands
- **The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.**

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

  • Patient Service Representative

    4 weeks ago

    Annapolis, United States Patient First Full time

    The responsibilities of this job include, but are not limited to, the following: Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated. Respectfully handling Physician and Nurse requests in a timely manner. Communicating information about...

  • Patient Account Representative

    1 week ago

    Annapolis, United States Luminis Health Full time

    Position Objective:The Patient Account Representative works in the Central Billing Office (CBO) providing billing services such as the processing and submission of patient charges and appropriate follow up with insurance companies and patients. The Patient Account Representative provides outstanding service to both internal and external customers utilizing...

  • Patient Accounts Specialist

    3 weeks ago

    Annapolis, United States Luminis Health Full time

    **Position Objective**: The Patient Accounts Specialist, follows up & performs follow up on all third-party payer accounts receivable and appeals. **Essential Job Duties**: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Ensures maximum cash flow and protects organization from losses by...

  • Patient Services Representative

    3 weeks ago

    Annapolis, United States Clearway Pain Solutions Full time

    The Patient Services Representative supports the complete and timely collection of outstanding self-pay balances for assigned groups by reviewing outstanding patient balances and following up as appropriate. The individual will serve as a liaison between operations and the revenue cycle department. **Essential Duties and Responsibilities**: - Analyzes and...

  • Patient Services Representative

    3 weeks ago

    Annapolis, United States Shady Grove Fertility Full time

    Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building...

  • Patient Services Representative

    2 weeks ago

    Annapolis, United States KureSmart Pain Management Full time

    The Patient Services Representative supports the complete and timely collection of outstanding self-pay balances for assigned groups by reviewing outstanding patient balances and following up as appropriate. The individual will serve as a liaison between operations and the revenue cycle department. Essential Duties and Responsibilities: * Analyzes and...

  • Patient Services Representative

    3 weeks ago

    Annapolis, United States US Fertility, LLC Full time

    Job DescriptionJob DescriptionEnjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing...

  • Patient Service Representative

    2 weeks ago

    Annapolis, United States RadNet Full time

    Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...

  • Patient Services Representative

    4 weeks ago

    Annapolis, United States myOrthos Full time

    Job Summary: The Patient Services Representative is responsible for welcoming visitors, checking patients in and out for their appointments, answering incoming calls, and scheduling future appointments. They will perform administrative duties necessary to ensure the orthodontic practice is running smoothly. Duties & Responsibilities: Greeting and...

  • Patient Access Representative I

    2 weeks ago

    Annapolis, Maryland, United States Anne Arundel Medical Group Full time

    This non-clinical healthcare professional is responsible for obtaining accurate patient registration information, including but not limited to demographic and financial information, while working in a fast-paced, clinical environment. Essential Job D Patient Access, Part-Time, Representative, Patient, Healthcare, Insurance

  • Insurance Verification Representative-patient

    3 weeks ago

    Annapolis, United States Luminis Health Full time

    **Position Objective**: Performs a daily review of the provider schedules for designated Anne Arundel Medical Group sites in order to identify procedures requiring insurance verification. **Essential Job Duties**: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - Initiates the verification and...

  • Insurance Verification Representative Lead- Patient

    2 weeks ago

    Annapolis, United States Luminis Health Full time

    **Anne Arundel Medical Center** Title: Insurance Verification Representative - Lead Department: Patient Access and Support Services Reports To: Director, Patient Access and Support Services Cost Center/Job Code: 41000-50051-001461 FLSA Status: Non-Exempt **Position Objective**: Performs a daily review of the provider schedules for the designated Anne...

  • Patient Access Representative

    3 weeks ago

    Annapolis, United States Luminis Health Full time

    Position Objective: Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 1.Answers the phone...

  • Patient Access Representative

    2 weeks ago

    Annapolis, United States Luminis Health Full time

    Position Objective: Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 1.Answers the phone...

  • Patient Access Representative

    1 month ago

    Annapolis, United States Luminis Health Full time

    Position Objective: Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 1.Answers the phone...

  • Patient Access Representative

    2 weeks ago

    Annapolis, United States Luminis Health Full time

    Position Objective: Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMCs policies and practices. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 1.Answers the phone...

  • Patient Access Representative

    4 weeks ago

    Annapolis, United States Luminis Health Full time

    Position Objective: Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 1.Answers the phone...

  • Phlebotomist Patient Services Representative

    20 hours ago

    Annapolis, MD, United States GTT, LLC Full time

    Phlebotomist Patient Services RepresentativeContract Duration 4+ monthsPay rate up to $21/hrJob Description:The Phlebotomist Patient Services Representative (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist Patient Services...

  • Patient Access Representative I

    2 months ago

    Annapolis, United States Anne Arundel Medical Group Full time

    This non-clinical healthcare professional is responsible for obtaining accurate patient registration information, including but not limited to demographic and financial information, while working in a fast-paced, clinical environment. Essential Job D Patient Access, Representative, Patient, Healthcare, Insurance

  • Customer Service Representative-patient Access and

    2 weeks ago

    Annapolis, United States Luminis Health Full time

    **Position Objective**: Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAHS/HCE’s policies and practices. **Essential Job Duties**: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions -...