Hotel P/t

2 weeks ago

Woodland Hills, United States Best Western Woodland Hills Full time

The Best Western in Woodland Hills is seeking a part-time Front Desk Agent with a professional, reliable, and welcoming attitude, including the ability to respond to guest requests while maximizing a guest's positive feeling about the hotel. Part time shifts include include **Saturdays and Mondays 2pm to 10pm.**

**Duties and Responsibilities**:

- Greet guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner. /PBX Shifts
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Fold towels and other linens
- Acts as central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.
- Notify management of any malfunctioning telephone equipment or accessories.
- Set up the Breakfast Buffet for the morning
- Assist guests with luggage, when needed
- Handle "overflow" parking by paying for the metered parking at an adjacent, city owned parking lot.

**Minimum Qualifications**:

- High School diploma or equivalent
- 1 year hotel experience
- Must speak fluent English. Other languages preferred.
- Excellent verbal, written, and mathematical skills
- Required to work nights and holidays.

**Job Type**: Part Time

**Salary**: $20.00/ hour

**Job Type**: Part-time

Pay: $20.00 per hour

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekends as needed

Work setting:

- In-person

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person

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