School Support Technician

1 week ago

Manatee County FL, United States School District of Manatee County Full time

**THE SCHOOL BOARD OF MANATEE COUNTY**

**Local Title: TECHNICIAN, SCHOOL SUPPORT TECHNOLOGY**

**State Title: Technician, Administrative Technology**

**JOB DESCRIPTION**

JOB GOAL:
To provide support in the installation, maintenance, and repair of computer equipment and peripherals. The position will perform technical assistance in the installation of approved software and serve as a technical resource for all district/school staff and personnel.

QUALIFICATIONS:

- High school diploma, GED (General Equivalency Diploma) or equivalent.
- Two (2) years of verifiable technology experience.
- Microsoft, Google, Apple, or other equivalent industry standard certification, preferred.
- Training, certification, and other education may be considered as a replacement for minimum qualifications.
- Valid Florida Driver’s license or will obtain within 30 days of employment.

KNOWLEDGE, SKILLS AND ABILITIES:
REPORTS TO:
Principal

Assigned Administrator

SUPERVISES:
N/A

PERFORMANCE RESPONSIBILITIES:

- Install, configure, test, repair, move, change-out, maintain and troubleshoot computer hardware, software, displays, printers, and communication devices.
- Diagnose, resolve, and document hardware and software problems in a timely, accurate and professional manner.
- Perform a variety of clerical tasks such as typing, copying, scanning, stapling, filing, locating and assembling materials, laminating, etc.
- Responsible for level 1 and level 2 software and hardware support. Identify and escalate problems to level 3 support when necessary.
- Manage school site inventory following District operating procedures.
- Serve as a primary point of contact for one or more school sites within the school district.
- Resolve hardware configuration issues, malfunctioning equipment, and network connection issues. Complete full installation of District approved hardware and software to include initial setup.
- Verify power and connectivity for critical infrastructure devices.
- Replace identified hardware and prepare hardware for return delivery to service provider.
- Work in a participative, collaborative manner with district staff and students.
- Ensure adherence to good safety standards.
- Maintain confidentiality regarding school/workplace matters.
- Meet and deal effectively with the staff members, administrators and other contact persons using tact and good judgment.
- Exhibit interpersonal skills to work as an effective team member.
- Model and maintain high ethical standards.
- Represent the district in a positive and professional manner.
- Demonstrate initiative in the performance of assigned responsibilities.
- Respond to inquiries and concerns in a timely manner.
- Keep assigned Senior Site Support Engineer informed of potential problems or unusual events related to school technology support.
- Follow federal and state laws as well as School Board policies, rules, and regulations.
- Demonstrate support for the school district and its goals and objectives.
- Prepare all required reports and maintain all appropriate records.
- Participate successfully in the training programs offered to increase skill and proficiency related to assignment.
- Review current developments, literature, and technical sources of information related to job responsibility.
- As technology systems evolve duties, responsibilities, and activities may change and new ones may be assigned at any time.
- Performs related duties as assigned.

PHYSICAL REQUIREMENTS:
Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT:
Salary and benefits shall be paid consistent with the District’s approved compensation plan. Length of the work year and hours of employment shall be those established by the District.

EVALUATION:
Performance of this job will be evaluated in accordance with provisions of the Board’s policy on evaluation of personnel.

Board approved:
10/11/2022

Revised:
SALARY SCHEDULE: SUPPORT

PAY GRADE: 65 (11 Month)

SHORT TITLE: SUP305

STATE JOB CODE: 82033

**Pay Scale**:
**Approved Budgeted Hourly** **:$21.17 - $23.21

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