Spa Manager

Red Hots Spa is a luxury day spa in the historic village of Roslyn. We are seeking a professional leader to join our team. Spa experience is required for this position.

As a Spa Manager, the main responsibility is to provide outstanding leadership and exceptional customer interactions. You are the primary support for managing guest experiences. You will work in partnership, with the General Manager, to lead by example and manage the team in delivering extraordinary guest experiences. You will drive success utilizing superior leadership and customer service skills at the front desk.

**Job Duties and Responsibilities**
- Greet guests in a timely and friendly fashion, ensures guests are comfortable and happy throughout experience, deliver 5 star service at all times.
- Answer incoming calls, places outbound calls, listens to our guests’ needs to schedule appointments or give service recommendations.
- Check out clients and ensure package sales, rebooking and retail sales.
- Hire and train all coordinators to ensure they are fully certified on exemplary customer service, guest management initiatives, and opening/closing procedures
- Assist the Spa Manager with Inventory counts, Ordering products, and Receiving in goods and sourcing new products
- Set individual goals and holds coordinator team accountable to hitting benchmarks on current programs and initiatives
- Manage spa payroll
- Ensure the spa team is fully trained on customer service and spa protocols.
- Build team morale and foster overall teamwork
- Drive the spa business daily

**The Spa at Red Hots provided the following inclusive hiring information**:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
- Women-led organization

Work Remotely
- No

**Job Types**: Full-time, Part-time

**Salary**: $52,000 / year

**Benefits**:

- Employee discount
- Flexible schedule
- Health insurance
- Paid time off

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Weekend availability

Pay: From $52,000.00 per year

**Benefits**:

- Employee discount
- Flexible schedule
- Health insurance
- Paid time off

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Weekends as needed

**Experience**:

- Management: 1 year (required)

Work Location: In person