Aioc Shift Leader

2 weeks ago

San Francisco, United States City and County of San Francisco Full time

**Company Description**
San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO.

**APPOINTMENT TYPE**: Temporary Exempt, Category 18: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

**Specific information regarding this recruitment process is listed below**:

- ** Application Opening**: May 16, 2024
- ** Compensation**: $159,224 - $203,164 Annually
- ** Work Schedule**: Full-time, 40 hours per week. Shift times will vary, and employees must be able to work day, swing, or night shifts as needed, which may include weekends and holidays.
- ** Work Location**: San Francisco International Airport - Airport Integrated Operations Center. This position will be required to work onsite full-time.

The **Airport Integrated Operations Center (AIOC)** will be SFO’s 24/7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

You are a highly motivated individual looking to serve as the Shift Leader in the AIOC to bolster the organization’s objective to enhance, advance, and drive all operational activities at SFO. As the Shift Leader, you will oversee all day-to-day AIOC functions and manage AIOC work during operational periods. Under strategic and tactical direction from the AIOC Director, you will coordinate with and lead all AIOC teams during a given shift, maintaining constant oversight of operational conditions, pain points, and areas of opportunity while prescribing and directing actions to meet KPI standards. When disruptions occur, you will oversee the management of the operational disruption and all related consequences. Additionally, you are responsible for managing direct and indirect reports in a medium/large matrix organization.

You are an integrated section leader of the AIOC and are expected to work collaboratively with all AIOC personnel and other SFO team members to forecast, monitor and manage operations, solve problems, generate innovative ideas, and share information across SFO teams.

**Your Impact**:

- Serve as the integration leader of the AIOC and be responsible for ensuring all AIOC teams have the right information, direction, and tools to prepare and execute operational plans and adjustments.
- Serve as the Guest Experience champion by utilizing SFO’s Customer Journey Map to identify customer pain points and ensure daily operational plans continually address and mitigate those paint points.
- Serve as a direct supervisor for the on-shift sections of Current Operations and Operations Planning Team Leaders.
- Oversee all day-to-day AIOC functions including establishing and coordinating shift bid schedules, coordinating work assignments and projects, executing the “run-of-show”, and managing the AIOC’s operational tempo.
- Lead the daily Chief Operations Officer’s operational briefings, AIOC shift turnover briefings, and other operational updates for SFO leadership.
- Serve as the AIOC liaison for all matrixed organizations and outside agencies; collaborate with relevant stakeholders to share information within AIOC teams, as well as between outside parties and the AIOC.
- Serve as the single point of contact for SFO’s executive leadership to provide information accurately and succinctly on operational conditions, activities, and issues.
- Provide oversight and drive operational decision making for the entire SFO operation; determine and direct response actions to current and anticipated operational disruptions based on established plans in coordination with AIOC personnel.
- Monitor communication flows and information sharing processes between teams within the AIOC, making operational enhancements and decisions as needed to improve communication.
- Provide leadership and oversight for maintaining a proactive posture in relation to AIOC’s daily operations by p

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