Automotive Store Manager

1 week ago

San Diego, United States Tire Choice Auto Service Centers Full time

AUTOMOTIVE STORE MANAGER

The Store Manager position is an hourly role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

This role is eligible for additional compensation and incentives. Pay will be based on experience level.

**Responsibilities**:

- Develop sales and technical teammates to produce a consistent 5-star Guest experience.
- Audit courtesy inspections performed by teammates. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
- Schedule guest appointments and assign teammates according to their skill level for and timely completion of vehicle services/repairs.
- Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
- Attend to all guest needs in areas of sales, service, complaints, and adjustments.
- Build guest relationships to maximize customer satisfaction, loyalty, and retention.
- Assist teammates in conveying repair and service needs to guests.
- Understand and adhere to company policies and procedures, Governmental standards including environment codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
- Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
- Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
- Perform other duties as assigned and required.
- Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
- Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
- Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
- Provide direction and oversight to other technicians and assist where needed with services/repairs. 
- Provide direction and oversight to other technicians and assist where needed with services/repairs. 
- Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
- Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
- Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.

Minimum Qualifications
- High school or GED equivalent.
- 2-4 years of proven leadership experience managing a team in a sales/retail environment.
- Proven ability to manage, drive and deliver financial results while controlling costs.
- Ability to influence and motivate a team to achieve set goals and objectives.
- Valid Driver License
- Ability to work with hands overhead, stand for long periods and lift 50 lbs.
- Excellent communication skills, business mentality and basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.
- Guest and team focused mindset

Preferred Qualifications
- Proven sales experience
- Proven leadership experience

**Benefits**:

- Health, Vision, Dental Insurance
- Performance Based Incentives
- 401K eligibility immediately upon hire
- Paid vacation
- Paid Holidays
- Employee Discounts
- Career Development
- Direct Deposit
- Career Advancement
- Employee Access Perks

Your next Destination

Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our Store Managers receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of Automotive Professional.

Pay: $20.00 - $25.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 5 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as ne

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