Bartender - Stc

**Position Summary**

The Bartender will prepare and serve alcoholic and nonalcoholic beverages to patrons, oversee the stock of liquor and bar supplies, and collect money for drinks served.

**Essential Duties and Responsibilities**

**The essential functions include, but are not limited to the following**:

- Interact with guests in a friendly and efficient manner; greeting customers as they are seated at the bar; ensure guests’ complete satisfaction by exceeding their expectations - this includes ensuring the table is clean and that utensils, napkins, and other needs have been provided.
- Encouraged to learn guests’ names and favorite drinks; develop rapport.
- Receives orders from patrons and waitstaff.
- Ensures that customers are of legal drinking age by checking photo IDs for patrons they are serving directly.
- Maintain complete knowledge of the restaurant’s food and beverage preparation and menu, with the ability to answer customer questions.
- Understand and follow the food allergy procedure and special orders/restrictions.
- Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures.
- Verifies that the food is correct based upon what the customer ordered and to customers’ satisfaction, if incorrect or unsatisfied notify the manager on duty.
- Work as a team with all personnel to maintain an effective atmosphere and an efficient food and beverage service.
- Keep bar areas always cleaned and stocked to the company’s standards, including closing cleaning checklist.
- Mix, garnish, and serve alcoholic and non-alcoholic drinks for patrons of the bar and dining room following standard recipes._ _
- Arrange bottles and glasses to maintain an attractive display.
- Wash and sterilize stemware, bar utensils, and glasses.
- Uses proper judgment and, when necessary, refuses service to patrons who are intoxicated or disruptive.
- Other duties may be assigned as needed.

**Minimum Qualifications (Knowledge, Skills, and Abilities)**
- Be of legal age to serve alcohol.
- Report to work in a neat and clean uniform; maintain well-groomed hair and personal hygiene as established by company policy.
- Possess state-applicable health and/or alcohol compliance card.
- Basic mathematical skills: ability to make change.
- Basic reading and writing skills.
- Basic computer skills.
- Ability to operate point-of-sale systems.
- Excellent interpersonal and customer service skills.
- Well-organized with the ability to take and place food and beverage orders accurately.
- Possess extensive knowledge of beer, wine, and spirits, and familiarity with standard drink recipes and preparation.
- Excellent communication skills.
- Excellent organizational skills.
- Multi-task oriented.
- Comply and execute all safety and sanitation guidelines and procedures.
- Must be able to suggestively sell food, dessert, and beverage items.
- Encourage customers to join the Shakou rewards program if they are not currently signed up or remind customers who have the rewards program what benefits are available.
- Ability to remain calm when dealing with unruly and argumentative patrons.
- Promote a positive and collaborative employee culture designed to support customer needs.

**Education and Experience**:

- No previous bartender experience is necessary but preferred.
- Depending on experience, could be required to shadow another bartender as training.
- Must pass a written test regarding Shakou’s menu.