Director, Med/surg
3 weeks ago
Overview:
**JOB SUMMARY**: Under the direction of the CNO, provides daily and strategic administrative oversight/service line leadership and operational control to patient care units under his/her area of responsibility.
This position requires providing Patient Care managerial/administrative supervision to nursing unit, which provides care/service across the continuum of care in a manner that, demonstrates an understanding of the functional and/or developmental age of the individual served.
This position requires the full understanding and active participation in fulfilling the Mission of Whittier Hospital Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support Whittier Hospital Medical Center’s strategic plan and the goals and direction of the Performance Improvement Plan (PIP).
**Responsibilities**:
**A. KNOWLEDGE OF WORK**
A. Knowledgeable about patient care in practice as well as theory
B. Knowledge and compliance with Hospital policies and procedures
C. Knowledge of regulatory standards and practices
D. Knowledge of basic budgeting and fiscal reporting
**B. DUTIES AND RESPONSIBILITIES**
A. Plans, directs and coordinates services for in-patient unit regarding operations, nursing practices, short and long term goals, and budgets. RATING
B. Supervises and coordinates the work of unlicensed and licensed staff including charge nurses in unit.
C. Responsible for effective management of operational and staffing matters, problem solving, training, supplies and equipment requisites, performance management, conflict resolution, coaching/disciplinary actions, and hiring/retention of staff.
D. Manages quality and effectiveness of care given by staff.
E. Advises the CNO of nursing and administrative issues of unit.
F. Ensures compliance with quality assurance, safety, infection control, and environmental procedures in accordance with regulatory requirements.
G. Utilizes efficient managerial skills and critical thinking in order to optimize expense control.
H. Ensures development of subordinates and succession planning.
I. Recognizes consequences of decisions to budget.
J. Responsible for positive staff morale, staff absenteeism management and low turnover. Ensures qualified new hires and vacancies levels are appropriate
K. Prioritizes projects and uses time management to maximize efficiencies.
L. Utilizes management process; gather data, identify issue (goal), identify remedy (objectives), implement and monitor to ensure expected results are achieved.
M. Ensures standards are established and communicated to staff to ensure effectiveness of department.
N. Clearly identifies the customer(s) they serve and establishes customer service initiatives to ensure ultimate customer service is provided in order to achieve targeted outcomes.
O. Possess the technical knowledge to appropriately develop spreadsheets, reports, and budgeting. Demonstrates good project management skills to ensure targeted outcomes are achieved.
P. Possess general knowledge of wage and hour regulations, record keeping, OSHA, workers’ comp, Department of Labor, EEOC, leave of absence laws, and complies with company policies and procedures.
Q. Works collaboratively with Human Resources to effectively handle administrative proceedings.
R. Actively engages in self-improvement and training activities for subordinates to ensure the strategic goals and objectives are met.
S. Demonstrates an understanding of organizational processes and procedures and adheres to the approved process. Ensures subordinates follow approved process and procedures.
**C. INITIATIVE AND JUDGMENT/ATTENDANCE AND RELIABILITY**
1. Independently recognizes and performs duties which need to be done without being directly assigned. Establishes priorities; organizes work and time to meet them.
2. Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives.
3. Accepts constructive criticism in a positive manner.
4. Adheres to attendance and punctuality requirements per hospital policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness.
5. Uses time effectively and constructively. Does not abuse supplies, equipment, and service.
6. Observes all hospital and departmental policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, parking, breaks and other related policies).
**SECTION II: SERVICE EXCELLENCE**
1. Understands respects and displays sensitivity to culture, age and persons with disabilities.
2. Participates actively and positively affects the outcomes of customer service activities.
3. Uses effective collaborative strategies as evidenced by:
a) Developing peer relationships that enable the work group to accomplish the daily workload within the allotted
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