Milne Library Supervisor

**Location**:Oneonta, NY **Category**:Professional **Posted On**:Mon May 20 2024

**The Milne Library Supervisor** provides service at assigned library locations, checks in/out library material, and responds to inquiries in person, over the phone, and online. The Milne Library Supervisor also assists with retrieval and shelving of library materials and stacks maintenance. This position assists with supervising student employees and acts as a liaison between the evening/weekend staff and the daytime staff as well as with facilities and University Police Department to ensure safe spaces for library guests.

**Term**: 10 months

**Duties include but are not limited to**:

- Communicate effectively with library users, campus and external personnel.
- Assist in overseeing operations in assigned areas, including service desk coverage, staff and student supervision and respond to patron inquiries.
- Assist with Circulation Services, including circulation of library materials, processing of resource sharing, and reserve requests, including assigning requests to appropriate queues and responding to questions about request status.
- Knowledge of library policies.
- Maintain appropriate statistics using library services platform (LSP), gate counts, and other methods and meet benchmarks for areas.
- Retrieve and prepare material for delivery.
- Demonstrate knowledge of resource sharing policies and ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.
- Respond to queries about library services and provide basic reference support at service desk, on phone, and online.
- Assist patrons at the public computers.
- Participate in and facilitate stacks maintenance.
- Address patron, security, and emergency issues/situations/problems that occur during scheduled hours.
- Maintain technical competency and skills through professional development opportunities.
- Participate in department and University-wide committees, events and professional organizations.
- Perform other duties or projects as assigned as appropriate to rank and departmental mission.

**Job Requirements**: Minimum Qualifications**:

- Bachelor's degree
- Customer service experience.
- Proficiency with Microsoft 365 products.

**Preferred**:

- Three (3) years of prior work experience.
- Experience supervising staff and/or student employees.
- Ability to work independently and as part of a team.
- Demonstrated facility with library technology, including library integrated management systems and discovery platforms, statistics and scheduling software tools, and office productivity software.

**Additional Information**:
SUNY Oneonta enrolls about 5,500 students who pursue bachelor's or master's degrees or certificates in one of 70-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully.