Housekeeping Supervisor

**Position Summary**: The Housekeeping Supervisor provides support to facilitate the responsibilities of the Housekeeping Director. This is a hands-on position that is required to clean and turn rooms as necessary. This position must understand and respond to all guest requests in a timely and professional manner, maintain adequate staffing levels and provide training and support to the housekeeping staff.

**Responsibilities include**:

- Collect room status report sheets for assigned work areas and assign rooms to Housekeepers as needed.
- Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.
- Make recommendations and follow through on conflict resolution, coaching, and counseling, when appropriate.
- Provide excellent guest service in all areas of responsibility.
- Inspect guest rooms, including vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee.
- Monitor the performance of house persons.
- Interpret all departmental policies, procedures, and standards established by the Director of Housekeeping and Castle Hot Springs.
- Coordinate work orders in assigned areas and follow up on inspections.
- Handle all lost and found items according to the procedure.
- Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
- Schedule and participate in departmental meetings.
- Make sure storage areas and closets are kept in an orderly and clean fashion.
- Inspect closets to ensure all items are stocked in an orderly fashion and in sufficient quantities.
- Respond properly in any hotel emergency or safety situation.
- Perform other tasks or projects as assigned by hotel management and staff.

**Physical Demands**:

- Standing, squatting, walking, climbing stairs.
- Requires extending arms, bending, and stooping to reach materials.
- Work in temperature extremes of heat, cold, inclement weather.

**Specific job knowledge, skill, and ability**:

- Knowledge of the tasks performed by the Housekeeping Attendants.
- Become familiar with the employee handbook, training manual, and job descriptions of all AM/P.M. Housekeepers and House persons.
- Two (2) years prior experience leading a team.
- Five (5) years of hotel experience required.
- Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

**Appearance Requirements**:

- Appearance must always be neat, clean, and professional.
- Name badge and proper/uniform must be worn at all times.

**Benefits**:

- On-Site Housing Available
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company Paid Life Insurance
- Company Paid Long Term Disability
- Direct Deposit
- Flexible Spending Account
- Employee Shuttle
- 401K with Match