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Tennis Shop Supervisor
4 months ago
**The La Jolla Beach & Tennis Club is currently seeking a Tennis Shop Supervisor to join our team at our beautiful oceanfront property**
Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.
**What we offer**:
- Free daily meal and salad bar
- Free parking
- Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining
- Property retail shop and hotel discounts
- $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
- Benefits including: Medical, Dental, Vision, 401K (based on employment status)
- Paid vacation, sick, and holiday time
**What we ask**:
- Consistently provide professional, attentive, and genuinely friendly service
- Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests
**Rate: $21/hr**
**SUMMARY**
Supervises the Tennis Shop in its day-to-day operations and helps ensure overall guest satisfaction. Obtains or receives merchandise, monitors shop activity, totals bills, accepts payments and provides exceptional customer service to members, guests, employees, and visitors. Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Trains and supervises Shop Staff under Manager's guidance.
Assists Shop Manager with quarterly inventory, as well as weekly inventory on a smaller scale.
Assists Shop Manager with scheduling and general department information communication to other Shop Staff and in department meetings.
- Dispatches daily maintenance calls and work request orders to Engineering, calls to extension 2500, and other communication necessary for customer satisfaction.
- Responsible for tennis lesson scheduling, micros rings, pertinent phone communication.
- Responsible for Shop opening and / or closing procedures (including pertinent communication with Tennis Professional Staff regarding schedules).
- Assists in creation and maintenance of computer forms and files as the department works toward becoming more technically advanced (for tennis schedules, rental equipment information, vendor information, inventory records, etc.)
- Assists in creation of department promotional materials.
- Assists Shop Manager with reconciling Shop (financial) information with Accounting Department on a daily basis (in the form of response to member bill inquiries, lesson rings, etc.)
- Assists Shop Manager in efforts with Club Membership Director, Club Tennis Director and Club Junior Tennis Director toward continuous improvement of the company Tennis Department.
- Greets customers and offers assistance both in person and in telephone interactions.
- Attends trade shows with Shop Manager.
- Visits other pro shops for competitive analysis.
- Attends weekly manager meetings in Shop manager's absence.
- Responsible for ongoing appearance of Shop.
- Perform regular duties and responsibilities of a Tennis Shop Clerk.
- Other duties may be assigned.
**OUTCOME**
The leadership provided by the Shop Supervisor will have a great effect on the guest impression of the entire department. The Supervisor's roll in motivation and training will lead to friendly and efficient customer services and will enhance customer satisfaction. The servicing of guests and members at the Tennis Shop in an efficient and positive manner will influence the customers' perception of the company as friendly, helpful, professional and reliable, and will help generate merchandise sales.
**SUPERVISORY RESPONSIBILITIES***
Supervises subordinates in the Tennis Shop. Responsible for the overall direction, coordination, and evaluation of these individuals, as directed by the Shop Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
**QUALIFICATION REQUIREMENTS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and/or EXPERIENCE**
Associates degree (A.A.) or equivalent from Two‑year College or technical school; or six months to one-year related experience and/or trainin
