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Ambulatory Services Representative Ii

4 months ago

Kingwood, United States Texas Children's Hospital Full time

We are searching for a Clinical Ambulatory Services Representative II with Texas Children's Woodlands clinic - someone who works well in a fast-paced hospital setting. In this position, you’ll make routine decisions include taking action to prevent and reduce customer service complaints that could affect clinic patient flow.

Think you’ve got what it takes?

**Qualifications**
- H.S. Diploma or GED
- 2 years experience in customer service required
- Experience in Healthcare and/or Pediatric experience preferred

**Responsibilities**
- Performs patient registration procedures per department process
- Communicates with patient, staff and providers regarding patient arrivals, delays and clinic processes
- Obtains and verifies patient demographic data for each encounter
- Verifies insurance benefits and identifies correct plan codes that drive reimbursement
- Schedules new or follow up appointments for patients
- Confirms patient appointments
- Enters, batches and reconciles TCH charges daily
- Reviews new referrals
- Prepares the deposit and delivers to the appropriate location per department guidelines
- Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner
- Welcomes and interacts with all patients, families and visitors in a professional, timely, age appropriate, and culturally sensitive manner
- Pre admits patients within 1 working day to 2 weeks in advance of appointment date in order to provide the highest possible customer service