Enrollment Management Specialist

2 weeks ago

New Haven, United States Connecticut State Community College Full time

**Details**:
Posted: May 20, 2024
Level: Community College Professional 15, 12-month, Special Appointment
Hours: Full-time, 35 hours per week

**Location**:
CT State Gateway
20 Church Street, New Haven, CT 06510
**This position is not remote**

**CT State Community College Mission**:
Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

**CT State Community College Vision**:
Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

**CT State Community College Equity Statement**:
Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

**Anticipated Start Date**:
July 2024

**Position Summary**:
Under the direction of the Campus Supervisor of Enrollment Services, the Enrollment Management Specialist is responsible for assisting in the delivery of a comprehensive, one-stop enrollment services experience to all credit students on their campus of the Connecticut State Community College. This position is accountable for contributing to the enrollment, registration, and retention operations of the College.

The Enrollment Management Specialist plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students and maintains compliance with FERPA and all applicable policies and laws.

**Example of Job Duties**: Under the direction of the Campus Supervisor of Enrollment Services, the Enrollment Management Specialist is accountable for contributing to the enrollment, registration, and retention operations of the College. through effective performance in these essential duties:

- Assists the Campus Supervisor in delivering a comprehensive, one-stop enrollment services experience to all credit students within their campus of CT State Community College.
- Provide high quality customer service to prospective, new, and current students, as well as all staff, faculty, and the public.
- Processes in-person registrations and completes other registration functions such as processing add/drops, withdrawals, change of major, researching and resolving registration and billing problems, document scanning of student records, etc.
- Interprets and communicates general college admissions and registration policies and procedures for the college community.
- Recommends and directs students to appropriate campus resources including Academic Advising, Career Counseling, Disability Services, Financial Aid, Veterans Affairs, and other student support services as appropriate.
- Participates in enrollment events such as Enroll in a Day, Super Saturday, etc.
- Participates in on-going training and cross-training opportunities on campus to ensure timely, thorough, and accurate processes.
- Collaborates with appropriate faculty and staff as needed to support the enrollment of each student.
- Maintains a commitment to CSCC overarching goals including initiatives encouraging equity and diversity.
- Represents CT State Community College interests at professional organizations at the state level.
- May involve occasional evening or weekend work, within contractual limitations.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Incumbents must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.).

**Minimum Qualifications**:
Bachelor’s degree in education, counseling, stu

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