Front Desk Supervisor

3 days ago

Chandler, United States Crowne Plaza San Marcos Phoenix-Chandler Golf Resort Full time

The Crowne Plaza Phoenix-Chandler Golf Resort is hiring for **Full-Time Front Desk Supervisor.**

Our amazing Team Members enjoy a benefits package that may include some or all of the following:

- Crowne Plaza is a global hospitality leader with a trusted name and product - opportunities for growth and advancement throughout the brand and Lester Hospitality
- PAID time off (PTO) per year starts accumulating with first paycheck
- Health Insurance options (Medical, Dental, Vision, Prescription)
- Income Protection choices (life insurance, disability coverage)
- 401K Retirement
- Free or Reduced price Lunches at our Employee Lounge
- Special employee and friends & family rates at IHG/Crowne Plaza hotels
- Innovative and interactive onsite or virtual online training to achieve success in your role
- Exclusive Employee Discount Program through ADP; best pricing not available to the general public on top brands
- Special allowances for members when called away to serve in the Guard and Reserve Forces
- No driving around in traffic all day. Work at our luxury resort

**What will I be doing?**

**Essential Responsibilities**:
1. Ensures that guests are greeted, registered, and assigned rooms.

2. Issues room key and escort instructions to Bellperson or directly to guest as appropriate.

3. Date-stamps, sorts and racks incoming mail and messages.

4. Transmits and receives messages using equipment such as telephone, fax and switchboard.

5. Answers inquiries pertaining to hotel services, registration of guests and shopping, dining,

entertainment and travel directions.

6. Keeps records of room availability and guests’ accounts.

7. Computes bill, collects payment and makes change for guests.

8. May make, confirm, and cancel reservations for guests.

9. May post charges such as room, food, liquor or telephone by hand or machine.

10. May make restaurant, transportation, or entertainment reservations for guests.

11. May deposit guests’ valuables in hotel safe or safe-deposit box.

12. May order complimentary flowers or champagne for special guests.

13. Determines work procedures and expedites workflow.

14. Issues written and oral instructions.

15. Assigns duties and examines work for exactness, neatness, conformance to policies and procedures.

16.Studies and standardizes procedures to improve efficiency of GSA’s

17.Adjusts errors and complaints.

18.May assist GSA’s in performing duties.

19. Performs other related duties as required

20. Knows & complies with all company policies/procedures pertaining to position & duties.

21. Rewards employees who utilize their empowerment to meet or exceed customer expectations.

22. Suggests & implements revenue generating programs that provide max price value to guest.

**What are we looking for?**
- Demonstrate a passionate commitment to the hospitality business
- Be honest, reliable, and timely
- Maintain excellent timekeeping and attendance
- Able to prioritize and complete work assignments without constant supervision and direction, using problem solving skills to find best solutions for various and changing problems
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
- Strive to build and maintain good and productive relationships with all team members across departments
- OPERA pms experience is preferred

**EOE/ADA/Disabled/Veterans**

**Salary**: $17.50/hour

Pay: $18.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- Are you willing to undergo a background investigation?

**Experience**:

- Hotel experience: 1 year (preferred)
- Supervisor: 1 year (required)

Work Location: In person

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