Digital Services Specialist

1 week ago


Riverside, United States Altura Credit Union Full time

Classification: Non-Exempt**SUMMARY**
- As a Digital Services Specialist II, you will be responsible for providing exceptional member service and support in various digital banking operations. Your primary focus will be on assisting members and potential members with account openings, their digital banking needs, and resolving any issues they may encounter. This role will require excellent communication skills, a strong understanding of digital banking platforms, a strong understanding of new account procedures, identifying potential fraud, and the ability to multitask effectively.**ESSENTIAL DUTIES AND RESPONSIBILITIES**-
- Technical Troubleshooting: Troubleshoot and resolve issues related to online banking, bill pay, Zelle, Meridian Link, and other digital services. Assists members in navigating and utilizing these services effectively. Provides guidance on error resolution and technical difficulties.
- Reporting: Performs necessary research utilizing basic reports through Alkami and other digital banking platforms. Manages BioCatch rules to ensure members can conduct business. Stays updated on the latest digital banking features and communicates changes to members and staff, as applicable.
- Account Management: Assist members with setting up and managing overdraft protection, reversing fees, opting in or out of courtesy services, and performing balance transfers. Process account changes, such as address updates, card reorders, blocking, and resolving issues related to Alkami and Bill Pay account numbers.
- Trainings: Attends and completes trainings and other related tasks as assigned.**EDUCATION, EXPERIENCE** **and** **QUALIFICATIONS**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.-
- High school diploma or its equivalent is required.
- A minimum of (1) one year of experience in a financial institution (preferably a credit union), in a digital banking role, is preferred.
- Must pass and complete New Accounts training and coursework, within 60 days.Why Altura?

**WORK-LIFE BALANCE**Vacation (10+ or Minimum Days)
-Sick (8 Days)
-Holidays (11 Days & 1/2 Day Christmas Eve)
-Birthday & Anniversary Day Off
-Specialized Paid Time Off (Jury Duty, Bereavement, etc.)
-Community Volunteer Events
-Social Events & Outings
-Event & Venue Discounts

**WEALTH INCENTIVES**Competitive Pay
-Stakeholders
-401k Dollar-for-Dollar Match up to 6% (after one year of service)
-Business Attire Allowance
-Annual Performance Review & Increase
-Wellness Incentive
-Tuition Reimbursement
-Awards, Recognitions & Incentives
-Free Checking & Savings Accounts
-Discounted Employee Loan Rates

**HEALTH AND WELLNESS**Kaiser and Cigna Medical & Prescription Plans
-Dental & Vision
-Fitness Challenges & Gym Access
-Onsite Wellness Programs
-Medical & Dependent Flex Spending Account
-Life & A&D Insurance
-Employee Assistance Program
-Pet Insurance



  • Riverside, United States Moris Media Full time

    Moris Media is seeking a dynamic and results-driven Digital Marketing Specialist to join our team and take ownership of the digital presence for our exciting "moCal" brand. This is a fantastic opportunity to shape the online strategy and execution of a growing brand, directly influencing its growth trajectory. The ideal candidate will be a passionate...


  • Riverside, California, United States Harvest Christian Fellowship Full time

    Job Type Full-timeDescriptionThe Digital Marketing Specialist I is responsible for the successful building, composing, and sending of communications developed by Harvest and the Marketing Department. Key areas of responsibility are maintaining day to day maintenance and growth of our key video platforms and executing a publishing strategy in line with...


  • Riverside, United States Harvest Christian Fellowship Full time

    Job Type Full-timeDescriptionThe Digital Marketing Specialist I is responsible for the successful building, composing, and sending of communications developed by Harvest and the Marketing Department. Key areas of responsibility are maintaining day to day maintenance and growth of our key video platforms and executing a publishing strategy in line with...


  • Riverside, United States ROME'S AUTO SPECIALIST INC Full time

    _**ABOUT ROME’S AUTO SPECIALIST INC**_ - Since 2011, Rome’s Auto Specialist Inc has become a recognized industry leader in Automotive & Fleet Maintenance Services. Our goal is to simply provide honest and trustworthy automotive services. At Rome’s Auto Specialist we promise to always stay committed to our objectives and to align our internal goals with...


  • Riverside, United States ROME'S AUTO SPECIALIST INC Full time

    _**ABOUT ROME’S AUTO SPECIALIST INC**_ - Since 2011, Rome’s Auto Specialist Inc has become a recognized industry leader in Automotive & Fleet Maintenance Services. Our goal is to simply provide honest and trustworthy automotive services. At Rome’s Auto Specialist we promise to always stay committed to our objectives and to align our internal goals with...


  • Riverside, United States Harvest Christian Fellowship Full time

    Job Type Full-time Description The Digital Marketing Specialist I is responsible for the successful building, composing, and sending of communications developed by Harvest and the Marketing Department. Key areas of responsibility are maintaining day to day maintenance and growth of our key video platforms and executing a publishing strategy in line with...

  • Service Specialist

    4 weeks ago


    Riverside, United States Corky's Pest Control Full time

    Job Description: Position Title Service Specialist Reports to Service Manager/Field Supervisor Salary/Hourly: Hourly Exempt/Non-Exempt: Non-Exempt Full Time/Part Time: Full Time Hours/week: 40+ Pay: $19.00 - $22.00 DOE Job Description Essential Duties and Responsibilities Service Specialists provide the vital link between our company and our clients through...


  • Riverside, United States American Woodmark Corporation Full time

    To provide builder service support at the builder center location by performing order entry and assisting in scheduling field service. This position will also provide customer support and communicate detailed product information to all customers/clie Customer Service Specialist, Customer Service, Builder, Service Manager, Specialist, Field Service,...


  • Riverside, United States Riverside Community Health Foundation Full time

    **Position Summary**:Under the supervision of the Community Center Manager, the Community Services Specialist is responsible for building, maintaining, and improving relationships with clients through regular communication. The Community Services Specialist ensures clients have a positive experience and acts as a liaison between staff and clients, assisting...


  • Riverside, United States County of Riverside Full time

    The Riverside County Office of Economic Development is seeking a Development Specialist - Level II, based in Riverside. The Development Specialist - Level II will take the lead on public relations campaigns designed to attract and engage the multi-cultural/multi-generational communities throughout Riverside County through all social media channels,...


  • Riverside, United States IEC - Riverside Full time

    Job DescriptionJob DescriptionUEI Colleges, a premier provider of post-secondary career education, is looking for a Career Services Specialist at our Riverside CampusThe Career Services Representative is responsible for three major components of a successful student placement experience. The first includes identifying, developing and securing relationships...


  • Riverside, United States Motion Industries (MOT) Full time

    **SUMMARY**: Under mínimal direction, the CSR Specialist is responsible for calls of a non-routine nature that require deviation from standardized procedures. This role handles situations that may require additional research depending upon customer response. The CSR Specialist has extensive knowledge of the company's products and services. This role ensures...


  • Riverside, United States Orkin Full time

    Overview: **We Need Your Next-Level Service Mindset at the **Best in Pests**.** **"JOIN A FAMILY, NOT JUST A JOB"** As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes...


  • Riverside, United States Porsche Riverside Full time

    Job DescriptionJob DescriptionAt Walter's Automotive Group and Kienle Motor Sports, our mission revolves around instilling fairness, promoting transparency, and embracing collaboration to deliver top-tier customer service in the automotive industry. We treat each customer interaction as a partnership, ensuring fairness and respect at every step. We...


  • Riverside, United States Porsche Riverside Full time

    Job DescriptionJob DescriptionAt Walter's Automotive Group and Kienle Motor Sports, our mission revolves around instilling fairness, promoting transparency, and embracing collaboration to deliver top-tier customer service in the automotive industry. We treat each customer interaction as a partnership, ensuring fairness and respect at every step. We...

  • Digital Engineer

    3 days ago


    Riverside, United States DIRECT STAFFING LLC Full time

    Job DescriptionJob DescriptionDigital EngineerDirect Staffing Direct Staffing in Riverside, CA 92507$23 - $26 an hour - Full-time LocationEstimated commuteAdd your address to estimate commuteJob addressDirect Staffing in Riverside, CA 92507 Full job description**Overview:** We are seeking a talented Engineer to join our team. We are looking for...


  • Riverside, United States Orkin Full time

    Overview: We Need Your Next-Level Service Mindset at the Best in Pests. "JOIN A FAMILY, NOT JUST A JOB" As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our...


  • Riverside, United States Orkin Full time

    Overview: We Need Your Next-Level Service Mindset at the Best in Pests. "JOIN A FAMILY, NOT JUST A JOB" As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our...


  • Riverside, United States Goldleaf Scientific Full time

    Job Summary: Goldleaf is a manufacturer and distributor of scientific and laboratory equipment. We are currently seeking a strong e-commerce specialist to help drive the company towards its goals. - Experienced in building and maintaining a successful ecommerce store (2 years) - Have a decent understanding of general SEO practices - Knowledgeable around a...


  • Riverside, United States Citizens Full time

    Description As a Fraud Claims Sr. Specialist, youll play a pivotal role in our Fraud and Claims Operations group, one of our most critical departments at Citizens. Our team is dedicated to protecting our customers, maintaining the highest standards of service, and ensuring the integrity of financial transactions. Youll use critical thinking skills to assist...