![Comfort Inn and Suites](https://media.trabajo.org/img/noimg.jpg)
Front Desk Agent
2 weeks ago
**APPLY TODAY, START TOMORROW**
Looking for 2nd and 3rd shift
JOB DUTIES AND RESPONSIBILITIES
- Choice experience a plus
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing and assembling welcome amenities
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
- Maintains front desk area to be clean and organized
- Assisting with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Always retrieve necessary identification documents and form of payment upon guest arrival
- Other duties as assigned
EDUCATION AND EXPERIENCE
- Prior Customer Service Experience
- High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
**Job Types**: Part-time, full-time
**Job Types**: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Expected hours: 16 - 40 per week
**Benefits**:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Hotel Experience: 1 year (preferred)
- Front Desk: 1 year (preferred)
Ability to Commute:
- Jackson, MI 49202 (preferred)
Work Location: In person
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