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Runner

3 months ago

Napa, United States Silverado Resort and Spa Full time

SALARY RANGE: $16.00 per hour. The Food runner is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for delivering food items to guests and ensuring order is accurate and timely.

**Essential Functions**
- Must adhere to the company’s Service culture - 4 Keys to creating guests for life.
- Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
- Must participate in all resort required meetings and trainings.
- Maintain regular attendance in compliance with the Resorts Standards, as required by scheduling, which will vary according to the needs of the resort.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with the Resorts Standards and regulations to encourage safe and efficient resort operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Coordinating food orders to support timely and efficient delivery to each guest.
- Ensuring proper food safety and sanitation standards to ensure guest safety.
- Delivers food from kitchen to the appropriate guest table.
- Checks supplies in the serving areas and restock accordingly to ensure sufficient supply.
- Remember a large amount of orders and to deliver them in a timely manner, and work well with servers, cooks and other leaders.
- Having full knowledge of the table numbers in the venue, seating positions, menu items, and ingredients.
- Check, maintain and control inventory of food items.
- Put away food stock and dry goods according to established standards.
- Keep all work areas clean and properly stocked according to the current meal period.
- Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.
- Complete daily opening and closing duties and cleaning according to established side-work checklist.
- Answer the phone in an attentive, courteous, and efficient manner.
- Assist fellow employees as needed throughout the shift.
- Provide service to guests in waiter’s absence as needed.
- Abide by all resort policies and safety rules.
- Perform other duties as requested by management.