Team Lead Care Manager

3 weeks ago

New York, United States Weill Cornell Medicine Full time

**Title**:Team Lead Care Manager**:
Title: Team Lead Care Manager

Location: Midtown

Org Unit: Population Health Management

Work Days:
Exemption Status: Exempt

Salary Range: $116,100.00 - $131,200.00
- As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

**Position Summary**:
This role is responsible for overseeing the day-to-day operations of a team of Care Managers, ensuring that team members are working efficiently towards providing positive patient experiences, and fostering a collaborative and positive working environment.

As a working manager, the Team Lead Care Manager uses clinical expertise and techniques to identify and manage patients in need of care management. Adopts processes and workflow to achieve improved quality, satisfaction and safety of care, improved health of populations and reduction in costs.

**Responsibilities**:

- Connects patients and caregivers to internal and external health care and social services.
- Develops detailed care plans for patients based on assessment of patient's condition, needs, social support and barriers.
- Documents in patients' medical records and other data systems to ensure effective data collection and evaluation.
- Increases overall compliance with medical appointments and routine screenings and improve medication adherence.
- Provides education on disease processes, medications, and self-management methods.
- Provides ongoing support to improve clinical outcomes and reduce ER visits and hospital re-admissions.
- Collaborate with management to establish team goals and objectives. Provide regular reports to management on team performance and key metrics. Serve as liaison between team members and management.
- Manage the day-to-day activities of a team of Care Managers. Provide guidance, training, and instruction to the team. Set clear performance expectations and provide regular feedback.
- Address conflicts or issues with the team in a timely and constructive manner.
- Ensure that work produced by the team meets quality standards and complies with institutional policies and regulations.

**Education**:

- Bachelor's Degree

**Experience**:

- Minimum 4 years’ experience with principles of Care Management and Care Coordination.
- Experience with Patient Centered Medical Home requirements and processes preferred.
- Experience with evidence-based guidelines for the management of chronic conditions preferred.
- Experienced user of an Electronic Medical Record, EPIC preferred.

**Knowledge, Skills and Abilities**:

- Strong organizational and time management skills.
- Strong interpersonal and communication skills.
- Excellent problem-solving and decision-making abilities.
- Flexibility, tolerance and demonstrated ability to take initiative and to prioritize multiple tasks with attention to details.
- Function at a fast pace and able to interact with a wide variety of people and situations while maintaining a customer focus.
- Aware of scope of practice boundaries, comfortable seeking direction and assistance from appropriate resources.
- Proficient in Microsoft Office Suite.
- Excellent organization skills with customer service delivery in a way that patients are willing to accept.

**Licenses and Certifications**:

- New York State license to practice as a Registered Nurse, Social Worker, or Nurse Practitioner.
- BLS Certification (issued by the American Heart Association)
- Infection Control Certificate.

**Working Conditions/Physical Demands**:
Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine

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