Collision Estimator
4 weeks ago
**About Caliber**
At Caliber, our Purpose is Restoring the Rhythm of Your Life. We are looking for individuals that have a desire to Do the Right Thing and thrive in a purpose-driven, team-driven culture that supports you to reach your full potential. If this sounds like you, please join us
**About this Opportunity**
Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process. Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle. Responsible for coordinating communications with all other (internal & external) stakeholders for the repair.
**Youre excited about this opportunity because you will...**
- Estimate all drive-in appointments as well as walk in customers and complete repair plans
- Complete process review with customer
- Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
- Check in vehicle upon drop of with customer
- Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
- Post repair plan documentation (Autowatch)
- Provide post repair plan communication including all vehicle status updates
- Complete total loss administration
- Perform other related duties as assigned for the purpose of ensuring a world class customer service experience
- Final QC, including test drive
- Deliver vehicle to customer upon completion
- Comply with all Caliber safety rules, guidelines and standards
- Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.
**Were excited about you because...**
- Must be at least 18 years of age
- Must have a valid drivers license and be eligible for coverage under company insurance policy
- Ability to effectively communicate with others verbal and written
- Working estimating knowledge, including systems
- Strong sales orientation
- Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
- Personable, friendly demeanor with World Class customer service approach
- Well groomed, professional appearance
**Physical Requirements / Working Conditions**
**Thank you for your interest in Caliber. Lets accelerate your career We are excited to be on this journey with you and we will be in touch soon. If you have any questions, please call us at 1-866-822-9675.
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