Server - Black Bear Diner Hayward

1 week ago

Hayward, United States Black Bear Diner Hayward Full time

**BLACK BEAR DINER HAYWARD**

Responsible for greeting all guests in a professional, friendly and family oriented way before, during and after the meal period.

**REQUIREMENTS**:

- Be punctual to begin your work
- Wear proper uniform (black slacks, Black Bear Diner shirt, suspenders and apron) and name badge at all times
- Maintain a neat and clean appearance at all times
- As soon as guests are seated approach the table within no more than two minutes, greet guests in a friendly/courteous way, introduce yourself by name
- Offer beverages before taking food orders (Coffee, OJ for breakfast. Iced tea & soft drinks, any seasonal special beverages, beer, wine for lunch and dinner)
- After serving beverages, announce specials per meal period
- Takes food orders, making sure that orders are repeated back to guests to avoid any mistakes, if out of any items, make sure to communicate it to guests
- Puts order into Aloha, making sure that all modifications are placed
- Always connect with the kitchen expeditor or kitchen manager for any special request or modifications
- After orders have been placed make sure to check back with the guests to offer beverage refills
- Make sure to communicate to guests any delays from the kitchen, say just want to let you know that the food is delayed but it should be coming out shortly
- Never ignore the guests, especially when there is a delay from the kitchen, maintain guests informed at all times
- Maintain a cheerful and positive attitude at all times
- Maintain being clean as you follow the policy
- Keep all working areas clean at all times, sweep and vacuum floors as necessary to maintain a good clean look throughout the dining room
- Maintain all working stations clean and organized at all times
- Report to Manager any equipment failures and any shortages of supplies immediately
- Make sure to take your breaks on time to avoid any penalties
- Make sure to return to your work stations after breaks on a timely manner
- You are required to work over time, if needed
- Responsible for making sure that all guest checks are double checked before presenting to guests (make sure table # matches the guests check and number of guests)
- Any voids, wrong orders or when guests changes mind must be approved by manager
- As a server, you are not allowed to comp any meals, unless approved by management
- Be a team player, taking ownership of the entire Restaurant, not just your station
- Food runs are to be made by all food servers when needed. We are a Team
- All transitions of stations must be communicated immediately to management to avoid confusion of who is working where
- All food servers must have current Food Handlers Certification.
- Make sure that all sugar caddies are refilled with proper condiments and re-stock all sauces, ketchup and mustards, refill salt & pepper shakers
- All side works must be completed before punching out from your shift

ADDITIONAL INFORMATION:
1. Must be able to stand, walk, and stay on his/her feet for prolonged periods of time. This could be up to four hours without a break period to sit down.

2. Carry plates, dishes and trays with a weight of up to nine pounds on a continuous basis.

3. Lift up to 25 pounds at a given time.

4. Must be able to write (take orders form guests) and work either an adding machine or a Point of Sale (P.O.S.) screen that requires repetitive motion.

5. Must be courteous, smile frequently, and express cheerful disposition at all times.

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