Design & Documentation Consultant Iii, Technical

3 weeks ago

Hyattsville, United States Kaiser Permanente Full time

**Job Summary**:
In addition to the responsibilities listed above, this position is also responsible for planning and implementing professional development training curriculum and courseware for end-users; executing web-based learning strategies; authoring educational courses using web-based programs and MS Office suite, developing eLearning objectives and assessments; developing storyboard/script with text, voice, sound, graphics, descriptions, and instructions for production team; and maintaining latest knowledge of authoring and development tools such as Articulate, Captivate, Camtasia, and SnagIt.

**Essential Responsibilities**:

- Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
- Conducts auditing and continuous improvement initiatives by: ensuring that training content is accurate, consistent, and delivered within prescribed protocols; implementing training related quality improvement programs; implementing process improvement measures to ensure continued success of training programs; and ensuring training aligns with organizational goals and initiatives and meets accreditation criteria.
- Documents and informs others about training by: making continuous updates to training policies, procedures, and information in computer systems and hard copies; implementing strategies to track, document, and communicate training updates; presenting updates to senior staff on training updates and training needs; marketing learning programs and responding to inquiries about programs; and making contributions to and helping maintain content repositories.
- Designs and implements training by: using data, metrics, and reporting to design and implement training programs that meet learner needs and accreditation criteria; implementing appropriate learning methods and technologies needed to deliver training programs; identifying and obtaining new or existing instructional resources to achieve desired program outcomes; and coordinating and delivering training and/or train-the-trainer programs to clinical leads and supervisors.
- Demonstrates an understanding of business needs by: understanding business goals and success metrics, and the knowledge, skills, and abilities needed to achieve those goals and metrics; defining the problem in order to understand, determine, and develop performance and learning objectives; and presenting evidence that establishes how and where training has business impact, directly or indirectly.
- Understands and identifies learner needs by: using existing and some new procedures, research, and data provided to understand learners and their challenges; conducting research and analysis to understand problems in a particular area or roles; conducting and/or developing surveys and focus groups to better understand learner needs; and identifying and validating learner needs to create content that meets those needs.

**Minimum Qualifications**:

- Minimum one (1) year of experience in technical writing or content management.
- Bachelors Degree in Education, Communication, Business Management, Nursing, Psychology, or related field AND minimum three (3) years of experience in instructional design, adult education, or a directly related field, OR Minimum six (6) years of experience in instructional design, adult education, or a directly related field.

**Additional Requirements**:

- Knowledge, Skills, and Abilities (KSAs): Training Authoring Tools; Information Gathering; Written Communication; Content Development; Creativity; Innovative Mindset; Data Entry; Computer Literacy; Curriculum Development; Adult Learning Theory; Change Management; Negotiation; Business Documentation; Operational Excellence; Business Value Communication; Program Development; Experimental Design; Presentation Skills

PrimaryLocation : Maryland,Hyattsville,New Carrollton Administration

HoursPerWeek : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08:30 AM

WorkingHoursEnd : 05:00 PM

Job Schedule : Full-time

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : NUE-MAS-01|NUE|Non Union Employee

Job Level : Individual Contributor

Job Category : Education & Training

Department : New Carrolltn Admin - Health Info Mgmt Services - 1808

Travel : Yes, 75 % of the Time

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