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Customer Service/sales Associate/cashier
3 months ago
We are hiring at multiple locations in **Modesto, Lodi, and Elk Grove.**
Your enthusiasm is contagious and so is your passion for reptiles. You love to share your excitement, engage with people, and want to make a difference in their lives. You are self-motivated and committed to continued self-education and career growth. You strive for cleanliness and like all things organized. You can prioritize effectively while staying sharp and focused. You are a happy and positive person.
**Responsibilities**:
**Self-Driven/Motivated**:
- Maintain an elite level of product knowledge in all reptile products and service offerings including animal knowledge and care
- Be the example of The Serpentarium’s vision of the customer relationship and sales
- Be resourceful
- Complete operational tasks
**Professionalism**:
- Display a pro-company attitude and always seek the company’s best interest when making decisions
- Trustworthy, Reliable, Dependable, Positive Attitude, Manage Stress, Takes Pride, Loyalty and Commitment
- Ensure all company policies and processes are being maintained on a daily basis
**Customer Awareness & Sales**:
- Make sure every customer gets the best experience, every time
- Attentive to customers throughout their visit; sales-oriented (never pushy)
- Ability to resolve customer conflict
- Prevent negative reviews by listening to employee / customer conversations and paying attention to animal welfare concerns
**Animal Welfare Maintenance**:
- Maintain well-being by ensuring enclosures are set up correctly
- Maintain enclosures daily during waters & spot cleaning
- Ensure feeding schedules are followed
**Store Operations & Housekeeping**:
- Maintain store appearance; sweeping, mopping, wiping, etc.
- Ability to complete daily, weekly, and monthly tasks on time
- Able to take and give accurate payment (register, cash, credit)
- Demonstrate good time management by planning, prioritizing and executing tasks
**Communication**:
- Ability to communicate effectively to management
- Ability to prioritize
- Communicate with tact and professionalism at all times
**Development**:
- Learn all product, service and customer experience skills to deliver the best experience to our customers
- Able to self-motivate and achieve sales goals
- Collaborate with management in the development of training materials that lead to the premium level of customer experience delivered
- Promote morale; encouraging and maintaining conversations positive
**Inventory**:
- Assist with product, feeders, and animal inventorying
- Product facing
- Accurate pricing
**Safety**:
- Identify and address hazards promptly (slip, trip, etc.)
- Ensure proper animal handling at all times
- Proper equipment being used
- Prevent theft
**Qualifications**:
- Excellent customer service skills
- Strong organizational skills
- Ability to manage and prioritize tasks effectively
- Experience in retail sales and cash handling
- Multilingual abilities a plus
- Proficiency in POS systems and basic math
- Prior experience in sales or related field
- Upselling and product demonstration experience is desirable
- Bilingual proficiency in Spanish is an advantage
**Job Types**: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Expected hours: No less than 20 per week
**Benefits**:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Every weekend
- Monday to Friday
Work Location: In person