Member Service Counselor Registry

3 weeks ago

Garden City, United States AAA Northeast Full time

Work schedule: 40 hours per week, to be worked between the hours of 8am-5:30pm on Mondays-Fridays and at least two Saturdays per month between 8am-2:30pm

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

As Member Service Counselor - Branch, you will provide sales and service to members in the areas of membership, reservations, and other branch products and services both in-person and over-the-phone. In select states, provide registry services and ensures compliance and state regulations are met. The Member Service Counselor will achieve assigned standards for sales and referrals, recommend club products and services, and embody club mission and value statements with all interactions.

**What you will do**:

- Sales: - Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals. - Develops comprehensive knowledge of products and services offered by AAA Northeast. Through the five-diamond process, cross selling techniques, and club and department training, educates members of all benefits and KPI’s while maintaining a positive member experience. - Keeps up to date on all promotions and initiatives in the branch. This includes recognizing opportunities to improve overall branch performance.
- Daily Operations: - Acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues. - Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols.

**Education**
High School Diploma or GED Required

**Experience**

Customer Service with a focus in Sales Required and Experience with proper cash handling procedures Required

**Licenses and Certifications**

**Skills

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