Director of Mortgage Operations

5 days ago

Madison, United States UW Credit Union Full time

Overview:
As the Director of Mortgage Operations, you will play a crucial role in shaping the future of our mortgage lending operations. You will lead by example, coaching and developing staff through effective leadership practices guided by the UWCU Performance Management Philosophy. With a commitment to upholding our core values and promoting a positive work culture, you will drive continuous improvement and innovation, keeping informed on industry trends, best practices, and vendor relationships. Join us in making a difference in the lives of our members and communities while advancing your career in a collaborative and supportive environment at UW Credit Union.

From our award-winning culture to intuitive, easy to use systems, we have grown to become one of Wisconsin’s top financial institutions with nearly 350,000 members and $5.3 billion in assets. UW Credit Union is a federally insured, member-owned, not-for-profit financial institution committed to the financial well-being of our members.

**Responsibilities**:
**Manage Mortgage Loan Operations - 45%**
- Establish work priorities to facilitate achievement of UW Credit Union mortgage loan volume goals.
- Responsible for meeting daily volume and quality standards for each position set by management.
- Maintain established department service levels for turn time for underwriting, closing packages, funding and shipping of files.
- Maintain the Credit Union’s eligibility as a seller in the secondary mortgage market as well as approving loans, which the credit union should keep in house.
- Assist the VP of Mortgage Lending in assessing the risk associated with the activity of nonconforming loans and the impact of the Credit Union.
- Review and approve loans of underwriters based on lending authorities and nonconforming loans.
- Analyze underwriting trends and statistics to improve effectiveness of practices.
- Responsible for keeping informed on industry trends, best practices, and interacting with vendors.
- Maintain comprehensive knowledge of mortgage loan origination systems and identify opportunities for improving system efficiencies.
- Responsible for managing the mortgage loan servicing partnership to ensure service levels are being met, business, and member issues resolved in a timely manner.
- Resolve member and fellow employee complaints involving errors on loans and renegotiate appropriately.
- Assist with training programs to all levels of mortgage loan originators and support staff with product knowledge, systems and compliance.
- Participate in goal setting, product development and other mortgage loan planning activities.
- Maintain relationship with branch operations area to ensure a cohesive team approach.

**Leadership Expectations - 20%**
- Personal Responsibility and Accountability - Build trust with the team inspiring growth and development while striving to make a positive impact on the business.
- Effective Communication - Communicate inclusively and transparently, aligning work in a manner that reinforces UWCU’s vision, mission, core values and goals. Uses social and emotional intelligence to navigate conflict, strengthen relationships and solve complex problems.
- Focus on Teamwork - Encourage others to authentically bring their true self and skills to work, aligning them with the strategic goals of the team and organization. Recognize and reward individual and team efforts reinforcing the positive impacts to the team and organization.
- High-Performance Mindset - Committed to operational excellence and improvement in the areas of compliance, organizational processes, and employee experience. Consistently meets or exceeds milestones and deadlines.
- Business Acumen - Is a student of our business by understanding emerging industry trends competitor knowledge and how own functional area contributes to the organization. Uses strategic plan, critical measures, and data to recommend change and to execute plans to achieve organization effectiveness and strategic priorities.
- Inclusive Excellence - Foster a collaborative and innovative team. Set the tone and model behaviors that create an environment where others feel valued, respected, a sense of belonging, and the ability to positively contribute. Creates equitable access to development and career growth.
- Recruitment and Retention - Recruit and retain top talent. Develop diverse talent pipelines, aligning with UWCU’s Diversity, Equity, and Inclusion strategy. Consistently utilizes coaching and development as an engagement, retention, and inclusion strategy.
- Change Leadership - Views change as a necessary constant and positions it in a way that creates engagement and capitalizes on opportunities for individual and team growth and development.
- Coach Approach - approaches people leadership from a place of curiosity and growth mindset, providing continuous feedback focused on employee development. Invites feedback from all directions; recognizing growth and development are a d

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