Desktop Support Technician Ii

2 weeks ago

Sun Prairie, United States Heunets Inc. Full time

Skillsets required:

- Desktop Support: Technical assistance provided to computer users. Resolving trouble tickets, managing incidents, and documenting solutions.
- Azure: A cloud computing platform that offers a range of services for computing, storage, and networking.
- SharePoint: A web-based collaboration and document management platform.
- PowerShell: Familiarity with scripting tools like PowerShell is important for managing and organizing customer data.
- Operating Systems: Ability to work with various operating systems like Windows XP, Linux, and cloud computing platforms like Amazon Web Services.
- Database Management: Experience with database management for crucial data conversion and database migration.
- Software Development: Experience with software development for software customization or reengineering to fit the new environment.
- Cloud Computing: Knowledge of cloud computing or AI technologies is beneficial.
- Project Management Skills: Experience with effective resource management, risk identification and management, and progress monitoring.
- Along with soft skills like excellent customer service, teamwork, ability to manage and prioritize multiple tasks simultaneously, critical thinking, and strong problem-solving skills.

PC Migration:

- Preparation and Assessment:

- Collaborate with HCL department heads or project managers to understand the scope of the migration.
- Assess the existing hardware, software, and network infrastructure.
- Planning and Documentation:

- Create a detailed project plan that outlines tasks, timelines, and responsibilities.
- Document the current state of each PC (hardware specifications, installed software, user profiles).
- Determine the migration strategy (in-place upgrade, clean install, or data migration).
- Communication and User Training:

- Inform end-users about the upcoming migration.
- Schedule training sessions to familiarize users with the new system (if required by the client and as per client instructions)*
- Address any concerns or questions from users.
- Data Backup and Migration:

- Back up user data (documents, settings, profiles) to a secure location.
- Test the migration process on a small scale before rolling it out widely.
- Software Installation and Configuration:

- Install the necessary operating system and software on the target PCs.
- Configure network settings, printers, and other peripherals.
- Ensure proper licensing for all software.
- Testing and Quality Assurance:

- Test network connectivity, security settings, and user access.
- Address any issues promptly.
- Deployment and Post-Migration Support:

- Deploy the new PCs to end-users.
- Provide on-site or remote support during the transition.
- Documentation and Lessons Learned:

- Update documentation to reflect the changes (new system configurations, troubleshooting steps).
- Conduct a post-mortem meeting to discuss what went well and areas for improvement.

**Job Types**: Contract, Temporary

Pay: $23.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Do you have a recent BGV (back ground check) and Drug Test ?
- Are you willing to under take a BGV/DT testing

**Education**:

- Associate (required)

**Experience**:

- Active Directory: 2 years (required)
- iOS: 1 year (required)
- Customer support: 2 years (required)
- Windows: 2 years (required)
- Technical support: 2 years (required)
- Desktop support: 2 years (required)
- ServiceNow: 2 years (required)

License/Certification:

- CompTIA A+ (required)

Ability to Relocate:

- Sun Prairie, WI 53590: Relocate before starting work (required)

Work Location: In person

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