Resolution / Escalation Specialist

2 weeks ago

Sunrise, United States Choice Home Warranty Full time

**Resolution/Escalations Specialist needed at Choice Home Warranty**

non-covered claims and provides education on policy guidelines and ensures the value of the product is effectively communicated to our customer. Must be extremely organized, have great communication skills, and the ability to work effectively, independently, and as part of a team

**Responsibilities**:

- Develop, investigate, analyze and execute a plan of action for pending appeals on claims in order to expedite the claim outcome; utilize and manage resources
- Provide excellent customer service while maintaining the terms of service of the policy guidelines; professionally communicate claim status and decisions, both verbally and in writing
- Act as the primary contact for all assigned claim case processing
- Maintains ownership of cases during the appeal process; reviews case on a routine basis
- Communicate with the team regarding case processing issues and discuss resolution as necessary
- Perform all other duties as assigned by supervisor
- This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

**Required Skills and knowledge**:

- Demonstrated history of relationship management experience
- Commitment to providing high-level customer service
- Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives
- Maintain a sense of urgency and ability to work with and meet deadlines
- Demonstrate effective written and verbal communication, including the ability to actively listen, and problem-solve with mínimal assistance
- Attention to detail and commitment to a high level of accuracy
- The ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information
- Ability to maintain a professional demeanor and positive attitude
- Ability to learn new concepts quickly and be open to feedback
- Results-driven with strong problem solving and analytical skills

**Education and Experience**:

- College degree or the recognized equivalent in education and experience preferred
- 2 years of claims related experience in the insurance industry preferred

**Benefits of working for Choice Home Warranty**:
Rapid and diverse growth opportunities; a strong and supportive management staff; fun work environment; award and recognition programs; health, vision and dental benefits; paid time off; 401k

**Compensation structure**: Competitive Salary with a monthly bonus incentive

**Our Mission** is to provide property owners with peace of mind by offering high quality, easy and affordable ways to protect their most valuable asset - their home

**About Choice Home Warranty**:
Founded in 2008, Choice Home Warranty is the fastest-growing privately-owned home warranty company in the nation, consistently earning placement on the Inc. 5000 list for the last six years. As we grow, we continue to seek out passionate, driven professionals who share our mission, vision, and core values - people looking to bring their insight and abilities to an organization that values intelligence, ingenuity, integrity, and the pursuit of excellence.

Pay: From $21.15 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Ability to Relocate:

- Sunrise, FL: Relocate before starting work (required)

Work Location: In person

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