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Festival Guest Experience Manager
3 weeks ago
As the Guest Experience Manager, you will play a crucial role in overseeing the first level supervision of the food and beverage operations at the Pennsylvania Renaissance Faire. You’ll be responsible for managing concession stands in an area assigned ensuring exceptional customer service and maintaining high standards of quality and cleanliness. Your leadership skills will be essential in motivating and training staff to deliver outstanding guest experiences. The Pennsylvania Renaissance Faire runs from August 17th thru October 27th.
**Responsibilities**:
- Manage concession stands, including inventory control, staffing, and financial performance.
- Ensure compliance with health and safety regulations.
- Maintaining Loss Prevention standards
- Collaborate with other departments to enhance overall guest satisfaction.
- Develop and implement strategies to optimize revenue and profitability.
- Train and mentor team members to provide excellent service.
- Handle customer inquiries and resolve any issues promptly.
**Qualifications**:
- Minimum of 3 years of experience in food and beverage management.
- Strong leadership and communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Passion for delivering exceptional guest experiences.
And remember, working at the Pennsylvania Renaissance Faire isn’t just a job—it’s a chance to be part of a unique culture where anything goes
**Job Types**: Part-time, Temporary
Pay: $15.00 - $17.00 per hour
Expected hours: 20 - 25 per week
**Benefits**:
- Employee discount
- Flexible schedule
Weekly day range:
- Weekends only
Ability to Relocate:
- Manheim, PA 17545: Relocate before starting work (preferred)
Work Location: In person
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