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Service Advisor
3 weeks ago
Job Overview:
We are seeking a skilled service advisor to join our team. The service advisor will be responsible for providing exceptional customer service and guidance on vehicle maintenance and repairs. If you have a passion for the automotive industry and enjoy working with customers, this role is perfect for you. We are a small, independent repair facility that built our reputation on honesty and transparency with our consumers. Being a small, close-knit shop, it is a very laid-back environment and an easy place to work. Our owner is an ASE Master Certified technician who always puts his employees first. Our shop sees roughly 40-50 cars a week between our quick service oil change bay and the remaining technician bays. You will be learning from our current front office manager, who has over 30 years of experience in auto repair management, most of which was in a service manager position at a large dealership. We are looking for someone to fill his shoes, as he will be retiring.
**Responsibilities**:
- Interact with customers to determine their vehicle issues and service needs
- Quote and provide accurate estimates for repairs and maintenance services on customers vehicles
- Schedule service appointments and follow up with customers on the status of their vehicles
- Communicate effectively with technicians to ensure timely completion of services
- Recommend necessary services based on vehicle inspections
- Maintain customer satisfaction by addressing any concerns or questions promptly
- Job does include upkeep of front office, by keeping clean/organized and helping around shop during down time.
**Requirements**:
- Experience in tire service, mechanic work, or auto service management
- Familiarity with automotive sales and service writing
- Ability to communicate technical information in an understandable manner
- Knowledge of engine, suspension, brakes, and other automotive components
- Previous experience in a dealership setting is a plus
Pay: $45,000.00 - $60,000.00 per year
**Benefits**:
- 401(k) matching
- Dental insurance
- Employee discount
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- No weekends
Shift:
- 8 hour shift
License/Certification:
- Driver's License (required)
Ability to Commute:
- Bloomington, IN 47403 (required)
Ability to Relocate:
- Bloomington, IN 47403: Relocate before starting work (required)
Work Location: In person
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