Program Coordinator, At

2 weeks ago

San Francisco, United States LightHouse for the Blind and Visually Impaired Full time

**POSITION**:Program Coordinator - Access Technology

**REPORTS TO**:Director, Access Technology

**STATUS**: Full-Time, Non-Exempt

**JOB CLASSIFICATION**:Associate II

**UNION ELIGIBLE**:Yes

**WORK ARRANGEMENT**: Hybrid (3 days in office/field)

**LOCATION**: San Francisco, CA

**SALARY RANGE**: $32.78/hr-$40/hr

**APPLICATION DEADLINE**: Open Until Filled

Founded in San Francisco in 1902, the LightHouse's purpose is to promote the independence, equality and self-reliance of people who are blind or visually impaired. The LightHouse is currently in a period of growth, increasing our capacity to serve more low-vision and blind clients.
- **Blind/visually impaired strongly encouraged to apply.**

**OVERVIEW**

LightHouse seeks a blind-positive Program Coordinator to be the connection between students and service delivery through the coordination of group classes and individual student scheduling. This person will have a high social emotional intelligence and will be able to meet people where they are.

**QUALIFICATIONS**:

- A preference of an associate degree in a social science field, professional nursing degree, or equivalent is desired.
- At least 2 years' experience in a community-centered setting, three years prior office management experience preferred.
- Training and/or formal understanding of health-related terminology and understanding of health conditions, health and education systems.
- Must be an effective user of Microsoft Office Suite, including Outlook, Word, and Excel. Salesforce or other database experience, and knowledge of Zoom or other web conferencing platforms.
- Must comply with HIPAA regulations in all communications and handling of documents.
- Experience working with Medicare, Medi-Cal, Regional Center, Local Education Agency, or other third-party billing entities and their requirements for documentation is preferred.
- Experience using California Regional Center Ebilling systems and Sandis vendor portals is strongly desired.
- Experience working with the blind/disabled community strongly preferred.
- Ability to handle sensitive information with conscientiousness and respect.
- A high level of social-emotional intelligence, demonstrating patience and empathy.
- Strong coaching skills, including positive problem solving and professional communication.
- Ability to multi-task and work independently, manage projects and timelines with strong organization and time management skills.
- Bi-lingual/bi-cultural English/Spanish is highly desired.
- Maintain up-to-date First Aid and CPR certifications, to be paid for by LightHouse
- Willingness to work flexible hours including nights and/or weekends when needed.

**JOB RESPONSIBILITIES**:
**Group Training and Classes Support**
- Coordinate all aspects of group courses, including database management, calendar scheduling, student enrollment, course set up and instructor coordination.
- Accurately input student data into Salesforce and any relevant Electronic Health Record systems (EHR) in a timely manner.

**Individual Training Support**
- Oversee individual scheduling of students for training, as needed per instructor.
- Accurately input student data into Salesforce and any relevant Electronic Health Record systems (EHR) in a timely manner.

**Whole Person Care Collaboration**
- Collaborate with Service Navigators, Intake Coordinators, and the ILS team to ensure service provision in line with the student's individualized service plan.
- Collaborate with Service Navigators in the coordination of both internal and external service authorizations.
- Work with department directors and program managers to ensure students have been contacted within a timely manner and document status of student participation.

**ASL and Spoken Language Interpretation Coordination**
- Manage the ASL and spoken language resources need for department, to include scheduling of interpreters and processing of vendor invoices.

**Equipment Coordination**
- Assists Directors with purchasing office supplies, program supplies and equipment.
- Coordinates student equipment and supplies, ensuring accessibility (Large Print and Braille) and organization.

**Administrative Support**
- Provides administrative assistance to Directors and Service Providers, particularly related to MS Office and Database Management.
- Helps Directors maintain Department Sharepoint site and create accessible documents.
- Attend monthly Rehabilitation Services Staff meetings.

**Grant Tracking and Billing**
- Creates Salesforce Reports for Directors to track various grants to help monitor progress.
- Manages procurement and billing for the SCAN Health equipment grant.
- Prepares monthly reporting and/or billing for the OIB (Older Individuals who are Blind), AB2480 grants, 5310 and DAS

**Willingness to perform other related duties as assigned**

**PHYSICAL REQUIREMENTS**:

- Ability to sit at a desk and perform computer-intensive work for extended periods daily.
- Ability to operate standard office

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