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Coat Check Lead

5 months ago

Brooklyn, United States Avant Gardner Full time

**WHO WE ARE**:
**WHO YOU ARE**:

- Someone who is highly organized
- Someone who is able to juggle multiple things at once
- Someone who is reliable and has a “no task too small” attitude
- Someone who can keep calm under high pressure situations

**ABOUT THE ROLE**:
Coat Check Lead is responsible for providing excellent customer service, safe keeping of guest items, and ensuring coat check operations run smoothly.

ESSENTIAL ROLES & RESPONSIBILITIES
- Provide coat/bag check needs through excellent customer service
- Setup and stock Coat Check area with hangers, tickets, registers, racks, and any other necessary tools for the smooth running of Coat Check service
- Organize items with care, providing customers with appropriate ticket
- Retrieve items in timely fashion
- Ensure the work area is clean at all times
- Track items left behind, properly labeling and returning them to management
- Ensure all checked items are in the correct order
- Ensures Coat Check staff takes appropriate breaks
- Assists Coat Check Manager with scheduling needs
- Communicates any issues, repairs, and needs to the Manager
- Be a liaison between the team and management

**DESIRED SKILLS & QUALIFICATIONS**:

- Related experience in a customer service setting
- Previous Coat Check experience is a plus
- Ability to work well as part of a team
- Highly organized, efficient, and detail oriented
- Ability to maintain composure in fast-paced, high-stress environments

**PHYSICAL REQUIREMENTS**:

- Must be able to move, pull, carry or lift at least 40 pounds
- Must be able to work on your feet for long periods of time
- Must be willing to work long shifts, including overnight shifts

**COMPENSATION**:

- Hourly rate for this role is $20.50