IT Specialist

**Job Summary**

Softrim is a leading technology services provider with Managed IT and Low Voltage offerings. We have offices in Alpharetta GA, Raleigh NC, and Estero FL, with clients across the country.

**Responsibilities**
- Act as a liaison between users and remote Tier 2-3 team members and assist remote team members with service delivery, projects, and requests
- Assist with and solve technical issues relating to Microsoft Office, M365, SharePoint, OneDrive, Teams, network printing and scanning, VOIP, malware, and other technologies
- Develop and maintain technical expertise on desktop technologies, peripherals, networking, and cloud-based solutions.
- Support and implement Wi-Fi access points and Ubiquiti, other network infrastructure, WAN, LAN, and Firewalls (e.g., SonicWall)
- Evaluate, recommend, and execute new technologies to ensure optimal desktop infrastructure and network performance
- Perform preventive and proactive maintenance and support as needed
- Document all work performed in the ticketing system (ConnectWise)
- Accurately record all-time and notes for work performed following company standards
- Maximize billable status for work performed
- Other duties as assigned

**Requirements**:

- Associate degree or equivalent experience
- At least 3 years' IT experience with networking, desktop technologies, and troubleshooting

**Desired Skills**
- Network+, Security+, ITIL certification
- Working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation
- Ability to handle client interactions professionally and respectfully
- Strong customer service and client management skills
- Strong written, verbal, and interpersonal skills

**Employment Terms**

Full-time, Non-exempt, Hourly. Eligible for benefits (medical, dental, vision, life, AD&D, disability) and 401(k) after introductory period. Typical business hours are from 8:00 a.m. to 5:00 p.m. with a lunch break, Monday thru Friday. Limited after-hours work may be required.

**Work Location**

On-site with Client in Tampa, FL