Csa, Fs Route Iv

The Financial Services (FS) Route Customer Service Agent (CSA) is responsible for collecting delinquent funds on high-balance accounts placed with CCS for third-party collection. They oversee the management of 400+ accounts that correspond to a specific client; including the daily calling and contacting of each account until the matter is resolved.

**ESSENTIAL FUNCTIONS**:

- Maintains a professional and customer-friendly manner with each account.
- Engages customers in a manner consistent with all applicable federal, state and local debt collection laws.
- Comprehends and executes verbal and written directions from supervisors and managers.
- Attains a level of knowledge about CCS clients loan programs and converses with customers in an intelligent and professional manner.
- Reads and interprets information regarding clients, debtors, policies and procedures, laws, and company memos.
- Participates in various problem-solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, independent-thinking, organizing, prioritizing, planning, delegating, and basic math.
- Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
- Responsible for skip tracing accounts with incorrect contact data using internet websites (Google, White Pages, etc) along with company paid sites (Accurint).
- Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
- Maintains work areas and equipment in conditions consistent with department standards; operates equipment and performs all activities in a safe manner.
- Performs other tasks as may be assigned by manager/supervisor.
- Prefer one or more years of general collection experience with a collection agency.
- Strong interpersonal and verbal communications skills.
- Strong negotiation skills; motivated and goal-oriented.
- Basic math and writing skills.
- Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
- Previous Skip Tracing experience is highly preferred.
- Ability to maintain a predictable and consistent full-time work schedule.
- ** EDUCATIONAL REQUIREMENTS**:

- High School diploma (GED acceptable) or equivalent work experience.