Guest Service Agent Springhill Suites Baltimore

4 weeks ago

Baltimore, United States SpringHill Suites Baltimore Full time

This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

**Experience**: Required
- 2 year(s): Hospitality

**Education**: Required
- High School or better

**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest

**Motivations**: Preferred
- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

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