Shift Leader

1 week ago


The Woodlands, United States DESSERT GALLERY BAKERY & CAFE Full time

**Position**: Shift Leader

**Department**: Waterway Store (Woodlands)

**Hours Per Week**:
**Compensation**:
**Reports to**: Kirby Store Manager

**Uniform Requirements**: DG Uniform

**Direct Report**:FOH, BOH on assigned shift

**Position** **Objective**: Ensures Raving Fan service is implemented on assigned shifts. Store management.

Job DescriptionRoles & Responsibilities
- Greet staff warmly
- Complete morning checklist
- Complete closing checklist if on early PM shift helping with shift change
- Greet customers, take customer orders Take payment, write name on receipt, put receipt in order of it being taken so Expo can fulfill.
- Fulfill orders in the order they come in.
- Manage the expresso bar
- Slice cakes with correct cake score, prepare milkshakes, Sundaes, Smoothies, Betty’s.
- Make sandwiches
- Clean dishes, bus & clean tables
- Pull orders and write on cakes
- Manage employee breaks so they do not work more than 8 hours a day
- Reposition people as necessary
- Answer phones and take orders
- Handle customer complaints
- Thank customer as they exit, Smile, Provide the best customer service, and clean tables if possible as soon as the customer leaves If not before.
- Maintain safe work environment
- Quality Control - ensure that all responsibilities are met with

Qualifications & Education Requirements
- A demonstrated passion for customers having a raving fan experience
- Food Service knowledge helpful
- Shift leader experience
- Service oriented
- Good judgement
- Self-starter

Preferred Skills
- Demonstrated leadership skills
- Excellent communication skills
- Meticulous attention to detail
- Ability to communicate effectively in English

Evaluation Criteria
- Customer feedback
- Commitment to reduce waste
- Commitment to zero mistakes
- Store functions within DG guidelines
- The completion of projects assigned within the appropriate time frames
- Commitment to the DG Way

**Job Types**: Full-time, Part-time

Pay: From $11.50 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance

Experience level:

- 1 year

Restaurant type:

- Bakery
- Coffee shop
- Quick service & fast food restaurant

Shift:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift

Weekly day range:

- Monday to Friday
- Rotating weekends

License/Certification:

- Food Safety Certification (preferred)
- Driver's License (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)

Work Location: In person


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