Advanced Analytics Mcs Account Manager

1 week ago

Houston, United States Crowe LLP Full time

**Your Journey at Crowe Starts Here**:
At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us

This role is an Account Manager for Crowe’s Microsoft Cloud Solutions Delivery Unit. The role will require hands-on account management across MCS’s existing and growing Manufacturing and Supply Chain technology and consulting solutions portfolio. The primary focus will be on growing individual account commercial relationships through the deployment of our proprietary ERP, Digital Accounting, and Data Analytics solutions.

This role is an Account Manager for Crowe’s Microsoft Cloud Solutions Delivery Unit. The role will require hands-on account management across MCS’s existing and growing Manufacturing and Supply Chain technology and consulting solutions portfolio. The primary focus will be on growing individual account commercial relationships through the deployment of our proprietary ERP, Digital Accounting, and Data Analytics solutions.

At Crowe, you will join the Advanced Analytics team comprised of synergistic, high-functioning problem solvers that have extensive consulting and industry experience. The team thrives on helping clients solve their complex business issues accurately, creatively, and expeditiously. As a member of the Data Analytics team, you will provide meaningful firm-wide contributions that uphold the team’s dedication to “One Crowe.” We strive for an unparalleled client experience and look to you to promote our success. Providing an excellent client experience, timely delivery, and communication are critical elements to success in this role.

**Key Responsibilities**
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-term strategic client relationships
- Originate, structure, negotiate, execute, and manage agreements to maximize Crowe shareholder and client value
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Develop new business with existing clients and/or identify areas of improvement to meet revenue and margin growth objectives
- Forecast, track and report key account metrics and engagement status
- Meet with clients frequently to identify opportunities to expand commercial relationship, solve client-specific problems and add differentiated value
- Oversee and manage all client deliverables, timelines, value and impact, messaging, positioning
- Collaborate with Crowe resources and solution deployment teams to exceed expectations and ensure client delight and appetite for an expanding commercial relationship
- Work with client, and Microsoft as appropriate, on client subscription renewals for both Microsoft and Crowe software
- Create, track, update, and manage client commercial opportunities in CRM

**Your day will consist of**
- Identifying and developing new business through networking, and courtesy
- and follow-up calls
- Preparing and delivering customer presentations, articulately and confidently
- Marketing and promoting a portfolio of products literature through attending industry events
- Developing effective sales plans using sales methodology
- Managing Sales Pipelines and Sales Cycles efficient through Dynamics CRM
- Meeting sales
- and team targets together with the sales team and the leadership
- Managing workload in order to organize and prioritize daily and weekly goals
- Contributing to team or progress meetings to update and inform colleagues
- Maintaining awareness and keeping abreast of constantly changing software systems

**Experience and Qualifications**
- An energetic, solution-oriented problem-solver with a burning desire to exceed expectations and help grow a business
- A drive to create client heroes
- A passionate leader and team player
- A minimum 3 - 5 years of Account Manager relevant role experience, ideally with a software vendor and/or professional services practice
- Demonstrated ability to identify client needs which align to service / software offerings and create message which demonstrates and quantifies offering value to client
- Strong communication skills to deal with internal stakeholders, clients, and 3rd party partners (e.g., Microsoft)
- Strong client management skills and the ability to work with customers to

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