Home Mortgage Loss Mitigation Lead Decisioning
5 days ago
**Description**
The Home Mortgage Loss Mitigation Decisioning Lead will report to the Loss Mitigation Decisioning Manager. The HM Serv Solutions Lead is responsible for the day-to-day operation of the department and takes ownership for producing high volume and high-quality work while adhering to investor, regulatory and internal guidelines. Liaising with business partners in risk, legal & compliance, and operations is an integral part of the role. Through engagement with business partners and a deep understanding of the Loss Mitigation and mortgage operations the HM Serv Solutions Lead is responsible for working closely with management to coordinate, project manage and plan across several functions in Loss Mitigation and Mortgage Servicing.
Required Skills/Experience:
- Minimum of 2 years of Loss Mitigation decisioning experience for all workout types for Fannie Mae, Freddie Mac, FHA, VA
- Minimum 2+ years mortgage Default operations experience
- Extensive knowledge of mortgage products, services and default operations functions
- Working knowledge of MSP
- Strong knowledge of Microsoft Office products
- Excellent written and verbal communication skills
- Best in class customer service skills
- Strong problem solving and analytical skills
- Ability to multitask and work independently in a fast-paced changing environment
- Superior ability to navigate through difficult situations
- Ability to function as an internal expert on problem resolution best practices
- Ability to effectively collaborate across functional areas to research and resolve expressions of dissatisfaction
- Ability to provide guidance and feedback to functional areas on how best to improve the customer experience
- Excellent verbal and written skills
- Excellent interpersonal skills and ability to multi-task in a fast-paced environment
Education Qualifications:
High school degree required
**Hours & Work Schedule**
Hours per Week: 40
Work Schedule: 8:00am - 5:00pm, Monday-Friday (In office position)
**Equal Employment Opportunity**
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
**Why Work for Us**
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
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