Automotive Service Advisor
3 weeks ago
Service Advisor Job Description: Top Duties and Qualifications
A Service Advisor, or Automotive Service Advisor, is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about their vehicle’s repair status.
Build a Job Description
Are you a Job Seeker? Find Jobs
Service Advisor duties and responsibilities
Full-time Service Advisors spend the majority of their time in an office setting, although they frequently visit the repair shop. Duties and responsibilities may include the following:
- Greeting customers and directing them to an available technician
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
- Answering customer questions about service outcomes and consulting with technicians when necessary
- Informing customers about potential cost savings and warranty protections
- Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
- Overseeing and managing the service center’s scheduling and workflow
- Informing customers of changes in service or when their vehicle is ready to be picked up
Service Advisor skills and qualifications
Some automotive careers focus on one main skill area, such as finance, customer service or mechanics. A Service Advisor uses skills from each of these areas, including:
- Customer service skills: Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.
- Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians.
- Comprehension skills: Service Advisors should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.
- Engineering and mechanical expertise: Having extensive knowledge in these areas is essential when looking over complex technical documents, ordering online and speaking with technicians.
- Troubleshooting skills: Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.
- Math and writing skills: Service Advisors prepare and calculate estimates so having good math and writing skills are an essential part of the job.
Pay: $60,000.00 - $100,000.00 per year
**Benefits**:
- Dental insurance
- Health insurance
Day range:
- Monday to Friday
Shift:
- 8 hour shift
Application Question(s):
- Have you ever worked at an independent shop?
**Experience**:
- Automotive service: 5 years (required)
**Language**:
- Spanish (preferred)
Work Location: In person
-
Service Advisor
4 weeks ago
Glendale, United States Oremor Automotive Group - Toyota of Glendale Full timeThe Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must li Service Advisor, Customer Service, Advisor, Retail, Repair
-
Service Advisor
6 days ago
Glendale, United States Acura of Glendale Full timeWe are seeking a highly motivated and client-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing excellent customer service and acting as a liaison between our customers and our service technicians. Your goal will be to ensure a smooth and satisfactory service experience for our clients....
-
Service Advisor
4 weeks ago
Glendale, United States Acura of Glendale Full timeWe are seeking a highly motivated and client-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing excellent customer service and acting as a liaison between our customers and our service technicians. Your goal will be to ensure a smooth and satisfactory service experience for our...
-
Service Advisor
7 days ago
Glendale, United States Acura of Glendale Full timeWe are seeking a highly motivated and client-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing excellent customer service and acting as a liaison between our customers and our service technicians. Your goal will be to ensure a smooth and satisfactory service experience for our...
-
Service Advisor
1 month ago
Glendale, United States Acura of Glendale Full timeJob DescriptionJob DescriptionWe are seeking a highly motivated and client-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing excellent customer service and acting as a liaison between our customers and our service technicians. Your goal will be to ensure a smooth and satisfactory service...
-
Express Lube Advisor
2 weeks ago
Glendale, United States Best Price Auto Repairs Full timeService Advisor Job Description: Top Duties and Qualifications WILLING TO TRAIN RIGHT CANDIDATE! BILINGUAL A PLUS. DON'T MISS OUT ON THIS GREAT OPPORTUNITY!!!!! A Service Advisor, or Automotive Service Advisor, is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties...
-
Sales and Service Advisor
2 weeks ago
Glendale, United States Big Brand Tire & Service Full timeJob DescriptionJob DescriptionSales and Service Advisor: $19-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the vehicles needWe will train you to become product experts and be able to sell...
-
Automotive Service Technician/ Mechanic
1 week ago
Glendale, United States Van Horn Automotive Group Full timeCOME JOIN US! RELOCATION BONUS/ SIGN ON BONUS AVAILABLE!Van Horn Honda of Glendale has an excellent opportunity for an experienced Service Technician/Auto Mechanic. As an Automotive Service Technician, you'll be part of a close-knit team dedicated to providing top-notch service to our customers. But this isn't just any dealership- we're proudly...
-
Automotive Store Manager
1 month ago
Glendale, United States Midas Auto Service - JC Full timeJob DescriptionJob DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.The Midas Store Manager is responsible for business operations and store performance (safety,...
-
Automotive Store Manager
1 week ago
Glendale, United States Midas Auto Service - JC Full timeJob DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceCompany carCompetitive salaryDental insuranceDonation matchingEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offParental leaveProfit sharingRelocation bonusTraining & developmentTuition assistanceVision insurance At Midas we are...
-
Experienced Service Advisor
7 days ago
Glendale, United States US Auto Trust LLC Full timeJob Type Full-time Description US Auto Trust is one of Southern California's fastest growing Automotive Groups. We are looking for the best and the brightest top-notch professionals to join our rapidly expanding team at our Hyundai of Glendale Dealership! Hyundai of Glendale is looking to add Several Experienced Service Advisors to our rapidly growing team...
-
Amato Hyundai of Glendale Service Advisor
4 days ago
Glendale, United States Amato Automotive Group Full time**Amato Hyundai of Glendale** Amato welcomes Hyundai to Glendale! John Amato Hyundai has been hugely successful for over 20 years in Milwaukee. Amato is excited to announce that we will be opening a brand new Hyundai dealership in Glendale! Plans are underway for a major renovation - this new dealership will be a state of the art facility! We are actively...
-
Sales and Service Advisor
6 days ago
Glendale, United States Big Brand Tire Full timeSales and Service Advisor: $19-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits) What is the job? Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the vehicles need We will train you to become product experts and be able to sell tires and wheels in...
-
Sales and Service Advisor
1 week ago
Glendale, United States Big Brand Tire Full timeSales and Service Advisor: $19-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits) What is the job? Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products and services the vehicles need We will train you to become product experts and be able to sell tires and wheels in...
-
Amato Hyundai of Glendale Service Advisor
7 days ago
Glendale, United States Amato Automotive Group Full timeAmato Hyundai of Glendale Amato welcomes Hyundai to Glendale! John Amato Hyundai has been hugely successful for over 20 years in Milwaukee. Amato is excited to announce that we will be opening a brand new Hyundai dealership in Glendale! Plans are underway for a major renovation – this new dealership will be a state of the art facility! We are actively...
-
Service Advisor
9 hours ago
Glendale, United States New Century Volkswagen Full timeJob DescriptionJob DescriptionThe responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Service Advisor Compensation and Benefits:Competitive PayFlexible Working HoursHealth InsurancePTO & Sick...
-
Automotive Technician
10 hours ago
Glendale, United States Wilhelm Automotive Careers Full timeOverview: Wilhelm Automotive prides itself on being able to provide the best customer service and the highest quality service work available anywhere. We are committed to honesty and integrity in all of its business dealings - with employees, vendors and customers alike.The Automotive Technician / Mechanic is responsible for effectively and efficiently...
-
Automotive Service Technician
7 hours ago
Glendale, United States New Century Volkswagen Full timeJob DescriptionJob DescriptionWe are looking for a Service Technician to join our growing team! The right candidate will have previous automotive experience and excellent customer service skills.Available Positions:Quick Lube TechnicianEntry-Level Service TechnicianExperienced Service TechnicianHeavy Line TechnicianTransmission Technician Master Service...
-
Financial Services Advisor
1 month ago
Glendale, United States Advatix, Inc. Full timeJob DescriptionJob DescriptionFinancial Services Advisor Role Summary Our client seeks a Financial Services Advisor to join their rapidly growing team. The Financial Service Advisor effectively counsels'' students and parents on the availability of Title IV Programs to achieve their educational goals within federal guidelines. The Financial...
-
Financial Services Advisor
1 month ago
Glendale, United States ADVATIX - Advanced Supply Chain and Logistics Full timeFinancial Services AdvisorRole SummaryOur client seeks a Financial Services Advisor to join their rapidly growing team. The Financial Service Advisor effectively counsels'' students and parents on the availability of Title IV Programs to achieve their educational goals within federal guidelines. The Financial Service Advisor can assist and answer questions...