Overview:
**Responsibilities**:

- Make outbound calls to deploy content to Sonny's Paystation and digital menu boards Create, and assign Skus via software and back office.
- Communicate regularly with Java developers.
- Document and escalate trending issues.
- Explain issues via ticketing system to Java developer and design coordinator.
- Gather critical information from clients and relay to Java Developer.
- Serving as a liaison between client, technical teams and java developer.
- Work with design coordinators to assist client with understanding design, and page flow.
- Communicate with designers to ensure clients request are fully executed.
- Inhouse page testing prior to deployment.
- Coordinate with onsite technician to deploy and update paystation.
- Communicate effectively with onsite technicians when issues arise.
- Document and modify procedures to ensure a smooth operation.
- Discuss required changes and thoroughly document necessary changes for designers.
- Troubleshoot page flows if necessary.
- Provide resolution and response in a timely and accurate manner.
- Assign tasks and projects to internal team members.
- Manage the project schedule and ensure all projects and design are on time and executed.
- Communicate schedule changes to Clients, and internal team members.
- Document progress on new and existing projects into internal tracking systems.
- Work with internal teams to collect design documentation from Clients and Distributors.
- Provide end-user training on system functions.
- Other duties as required with change in business.
- Help our clients to receive a WOW experience as they interact with someone who can be both an active listener, communicator and help clients discover the best solution.

Qualifications:

- High School Diploma/GED required.
- Basic math and reading skills required.
- Must be able to read and understand written and verbal instructions.
- POS Experience preferred.
- Basic math and reading skills required.
- Must be able to read and understand written and verbal instructions.
- POS Experience preferred.
- Call center experience preferred.
- Sonny's Enterprises_ is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. _We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. _Our culture thrives on finding new and better ways to accelerate what’s next._ We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE We invite you to explore our opportunities and grow your career with us._

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

**EEO Statement**

**Equal Opportunity Employer**

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.