Director of Fraud Operations
2 weeks ago
Introduction:
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Overview:
We are currently seeking a Director of Fraud Operations to join our Centralized Operations Group and will lead the strategic direction for fraud prediction, prevention and remediation at East West Bank. Responsibilities of this role include executing the bank’s strategy direction, achieving bank’s risk appetite goals and objectives, and executing the first line fraud risk management program which includes all fraud related functions including generating high risk fraud alerts, working fraud alerts, researching fraud activity, and investigating and recovering items confirmed as fraud. This role will require significant collaboration with key functional departments across the bank to minimize and mitigate fraud risk for the bank and our customers.
Additionally, this role is responsible for the leadership, support, execution, and on-going development of the Risk & Operations department and it includes leading fraud detection, claims, fraud investigations and fraud strategists to ensure fraud risks are mitigated, operational efficiencies are maximized, and that the fraud program complies to all regulatory and compliance standards.
**Responsibilities**:
- Implement the Fraud Risk Management Program and ensure adherence to Bank Fraud Policies:
- Ensure appropriate fraud management controls and monitoring processes are in place, including key performance indicators, fraud analysis framework, and reporting.
- Assess the fraud risks faced by the bank through the implementation of a fraud risk assessment and prevention and detection processes.
- Ensure appropriate action plan is in place to address weaknesses and mitigate fraud risk.
- Fraud SME and fraud oversight responsibility for new product launches, new system and tool evaluations, and day to day operations
- Continuously research and stay abreast of industry best practices including identification of new threats and mitigations strategies.
- Minimize fraud losses, fraud scams, and first party fraud cases through effective fraud prevention and detection strategies and sound operational practices.
- Oversee internal fraud training programs, and customer training programs to ensure foundational fraud prevention and identification measures are in place.
- Utilize industry contacts to obtain fraud benchmarking information, and best practices, and aid in investigation efforts and fraud recoveries.
- Oversee vendor relationships and ensure service levels, and performance standards are met for all outsourced functions related to fraud.
- Fraud Operations and Investigations:
- Lead fraud operations to ensure the team is effective and efficient mitigating fraud losses to the Bank and its customers.
- Lead investigation initiatives with identified and measurable milestones and goals, including regular, comprehensive reporting to inform key leaders of efforts relating to each initiative.
- Ensure fraud investigations result in optimized recoveries, and that all regulatory and internal fraud reporting is completed timely and accurately.
- Deliver verbal and written briefings to internal partners and key leaders regarding identified issues and findings relating to each initiative as needed.
- Participate in, and execute, ongoing fraud risk assessments within operational business units - monitor areas of perceived potential risk and assess the materiality of risks.
- Ownership and maintenance responsibilities for all fraud procedures, and related documentation to systems, processes, staffing for all fraud related activities.
- Provide support regarding any internal fraud investigation matters as required.
- Fraud Strategy and Analytics
- Partner with second line of defense on data analysis to identify trends and ensure fraud strategy is effective in detecting and preventing loss to the Bank and it’s customers (including non-customers).
- Leverage fraud strategists to react to real-time events that require immediate actions to mitigate exposure/loss to Bank.
- Ensure all fraud monitoring strategies have effective measurement controls, valid
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Director of Fraud Operations
2 weeks ago
El Monte, California, United States East West Bank Full timeA Director of Fraud Operations to join our Centralized Operations Group and will lead the strategic direction for fraud prediction, prevention and remediation at East West Bank. Responsibilities of this role include executing the bank's strategy dire Operations, Director, Fraud, Operation, Monitoring, Fraud Prevention, Manufacturing
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