**Qualifications**:

- First aid certification
- Strong analysis skills
- Experience in dispatching
- Excellent phone etiquette
- Exceptional communication skills
- Proficient in typing
- EMT experience preferred
- Familiarity with GIS software
- Ability to handle phone triage
- Knowledge of law enforcement procedures
- Understanding of GPS systems
- Familiarity with medical terminology
- Experience in transcription
- Strong negotiation skills
- Proficient in data entry
- Knowledge of security protocols
- Ability to operate multi-line phone systems
- Skilled in conflict management

Pay: $24.37 - $32.84 per hour

Expected hours: 37.5 per week

**Benefits**:

- 401(k)
- 457(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed

Application Question(s):

- Do you live within 20 miles of Westford Massachusetts?
- Are you willing to sign a commitment letter for 2 years of employment?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Public Safety Emergency Communications: 2 years (preferred)

**Language**:

- English (required)

License/Certification:

- Driver's License (required)
- Massachusetts NG911 Certification (preferred)
- APCO PST1 or Emergency Medical Dispatcher Certification (preferred)
- CPR Certification (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person