General Manager

2 weeks ago

Santa Ana, United States Best Choice Roofing of Orange County Full time

**Company Overview**

Best Choice Roofing, one of the largest residential roofing companies in the nation, is seeking a dynamic and results-oriented General Manager. As a proud recipient of the Top Roofing Volume Award from Owen's Corning, we are committed to delivering exceptional roofing solutions to homeowners. Join our fast-paced and customer-focused organization, where teamwork and outstanding service are highly valued.

The General Manager is responsible for the overall direction, coordination, and evaluation of these areas. The General Manager is the liaison and communication between the branch location and the company owner.

**Job Summary**

As the General Manager, you will oversee all market operations, including sales, recruiting, training, office staff and procedures, and production. In this dynamic role, you will work closely with the branch owner to ensure that our services, products, and sales meet and exceed customer and industry expectations. Your commitment to upholding Best Choice Roofing’s mission will be critical in leading the team and ensuring successful operations.

**General Manager Responsibilities**
- Supervise and manage all aspects of market operations.
- Provide leadership and direction to management and sales reps.
- Manage the financial performance of the branch through effective control of expenses and through the development of sales opportunities.
- Lead recruitment, selection, orientation, training, coaching, and employee relations processes to ensure quality, continuous improvement, and positive team morale.
- Effectively position the company's progression within its competitive market.
- Participate in continuing education opportunities provided by Best Choice Roofing and its vendors.
- Create and implement strategic sales plans to meet and exceed the company objectives.
- Oversee production processes to ensure quality and efficiency, and eliminate liability.
- Foster a positive work environment that supports team collaboration and performance.
- Ensure customer service excellence by maintaining a keen focus on customer satisfaction.
- Assist in the hiring and onboarding of a Sales Management team.
- Coordinate training thru the year on existing products, new products, sales training and other areas as needed.
- Coordinate and manage performance reviews of management staff in location(s).
- Enforce locale Policy and Operations Procedures, as directed by company owner.
- Identify prospering reps to company owner for promotional incentive within the company.
- Monitor ALL projects to ensure successful completion and customer satisfaction.
- Maintain communication with company owner to ensure timely performance of projects.
- Analyze sales successes and uses the data to forecast and plan quarterly.
- Meet weekly with company owner to discuss forecasts, operational procedures, production, staffing, and other topics as required.
- Prepare a weekly, monthly, and annual sales projections for the targeted market.
- Have reliable transportation, with a clean driving record.
- Be able to pass a background check (no felonies).
- Be punctual, dependable, and reliable.
- Have the ability to work in a face-paced, team-oriented environment.
- Be able to work days, evenings, and Saturdays (alternating).
- Be able to problem solve and achieve resolutions that satisfy both customer and company.
- Adhere to company policies and procedures.
- Be proficient in MS Word and Excel and Google Drive, Docs, and Sheets.
- Be able to project sales, create goals, and achieve them.
- Be the leader that a team wants to follow

**Skills, Abilities, & Qualifications**
- Prior sales management experience required.
- Experience as a manager in a roofing or other home services organization strongly preferred.
- Strong leadership and team management skills.
- Good interpersonal, communication, organization, and customer service skills.
- Demonstrated verbal and written communications skills.
- Sales and marketing expertise and conflict resolution skills.
- Familiarity with CRM systems and practices.
- Winning drive and positivity.
- High school diploma or equivalent; degree in Business Management or a related field or equal experience.
- Ability to motivate and inspire the team to achieve and exceed goals.
- Problem-solving skills and strategic thinking capabilities.

**Benefits**:

- Base salary, commission, and monthly bonus (between $57,621 - $154,263/annual)

When you work with Best Choice Roofing, you have found your forever career, where the potential for earnings has no limit. Find out why we are the Best Choice

Pay: $57,621.00 - $154,263.00 per year

**Benefits**:

- Paid time off

**Experience**:

- Sales management: 3 years (preferred)
- Production management: 3 years (preferred)

Ability to Commute:

- Santa Ana, CA 92701 (required)

Ability to Relocate:

- Santa Ana, CA 92701: Relocate before starting work (required)

Work Location: In person

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