![The Westin Lake Mary, Orlando North](https://media.trabajo.org/img/noimg.jpg)
Front Desk Agent
1 week ago
Job Title: Front Desk Agent
Overview:
**Responsibilities**:
- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with check-out procedures efficiently
- Maintain a clean and organized front desk area
- Operate phone systems and manage reservations effectively
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
**Skills**:
- Excellent phone etiquette and communication skills
- Strong hospitality background with a focus on guest services
- Knowledge of hotel management practices
- Exceptional customer service skills
- Familiarity with night audit procedures
- Proficiency in using phone systems and hospitality software
- Ability to multitask and work in a fast-paced environment
**Job Types**: Full-time, Part-time
Pay: $14.00 per hour
Expected hours: 24 - 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Overtime
- Weekends as needed
Work setting:
- In-person
**Experience**:
- Hotel experience: 1 year (preferred)
Ability to Commute:
- Lake Mary, FL 32746 (required)
Ability to Relocate:
- Lake Mary, FL 32746: Relocate before starting work (required)
Work Location: In person
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