Front Desk Agent

1 week ago


Lake Mary, United States The Westin Lake Mary, Orlando North Full time

Job Title: Front Desk Agent

Overview:
**Responsibilities**:

- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with check-out procedures efficiently
- Maintain a clean and organized front desk area
- Operate phone systems and manage reservations effectively
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

**Skills**:

- Excellent phone etiquette and communication skills
- Strong hospitality background with a focus on guest services
- Knowledge of hotel management practices
- Exceptional customer service skills
- Familiarity with night audit procedures
- Proficiency in using phone systems and hospitality software
- Ability to multitask and work in a fast-paced environment

**Job Types**: Full-time, Part-time

Pay: $14.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Overtime
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Lake Mary, FL 32746 (required)

Ability to Relocate:

- Lake Mary, FL 32746: Relocate before starting work (required)

Work Location: In person


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