Vice President Experience Research

2 weeks ago

Plano, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION** Job Description**

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

**Job responsibilities**
- Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
- Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
- Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
- Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
- Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
- Ensure research results are actionable and contribute directly to meeting project and business goals
- Inspire confidence and collaborate closely with a variety of internal and external stakeholders across functions, including product leadership and senior business executives

**Required qualifications, capabilities, and skills**
- 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
- Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
- Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
- Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
- Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
- Ability to drive multiple complex research projects, champion user experience research, and integrate within the design planning, estimation, and prioritization process
- Passion for designing and delivering research for maximum impact and for developing world-class products and experiences
- Demonstrated understanding of how design research connects with broader business value
- Portfolio or examples of past projects focusing on thoughtful methodology selection and impactful, tangible outcomes

**Preferred qualifications, capabilities, and skills**
- Master’s or Ph.D. degree in related field is preferred, but not required
- Familiarity with service design methodologies
- Ability to train and mentor junior team members and experience in conducting research at a large company
- Experience using complex survey methodologies (e.g., Conjoint, Min-max) and statistical analysis (e.g., Regressions, T-Tests, ANOVA) in an industry setting

**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable acco

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