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Director of Rooms- B Ocean Resort Fort Lauderdale
4 months ago
_**Located in the heart of Fort Lauderdale, our luxurious beachfront resort offers unparalleled hospitality, stunning ocean views, and world-class amenities.**_
**Company Overview**:
Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.
**Purpose**:
As the Director of Rooms, you will play a pivotal role in ensuring the seamless operation of our accommodations, elevating guest experiences, and contributing to the overall success of the resort. This leadership position involves overseeing the Front Office and Housekeeping
- Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
- Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
- Recruit, interview and train team members
- Facilitate and coordinate marketing initiatives, sales site visits and special requests from other departments
**Essential Functions**:
Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following all policies and procedures.
Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests rooms and associated facilities; maintain the highest standards of security for hotel patrons and associates and maintain the highest standards of quality and service in the Food & Beverage Department.
Direct and coordinate the Rooms Division; Conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation.
Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity.
Direct and coordinate the Rooms Division operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision.
Direct and coordinate with the Director of Housekeeping to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility.
Oversee departmental matters as they relate to federal, state and local employment and civil rights laws.
**Qualifications**:
Bachelor’s degree in business, Hospitality or related field preferred.
Four to five years in the similar position required.
**Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA’s)**:
Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests’ needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience.
-----------------------------------------------------------------------------------------Benefits including elective Medical, Dental, Vision, and Short-Term Disabil
